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Technical service manager Animal Nutrition

Job Requisition ID:  27981

Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2018 revenues of approximately $10 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit

As technical service manager, you are mainly responsible for the technical support of the poultry and piglet segments within EMEA. Together with your colleagues in sales, marketing and R&D you work on strenghtening Eastman’s image as a leading supplier of organic acids withing the piglets and poultry industry.


Duties and Responsibilities:

Technical support

  • Understand the customer’s demands and challenges
  • Excellent service to customers/distributors through product training and technical support
  • Rapid response to technical customer inquiries involving nutrition, management, formulation, feed quality control, especially as related to organic acid use
  • Training sales colleagues in the region on the technical and economical benefits of our product portfolio
  • Creation of technical material (like presentations, leaflets, brochures, trade-press articles) to support sales
  • Coordination of customer field trials with existing and new products
  • Participation in exhibitions shows and other sector related events

Market intelligence

  • Detection and road mapping of relevant business and/or technology trends
  • Provide insight into market developments and customer needs to drive innovation (new products/applications)


Candidate profile

  • Master’s degree in animal nutrition, animal production, animal health, veterinary science or similar
  • Minimum 3 years of relevant experience in animal feed/ feed additives in a customer-facing technical role
  • Demonstrable technical knowledge of animal health/animal nutrition/chemistry, knowledge of organic acids is an asset
  • Excellent training skills and ability to create compelling presentations and write technical reports
  • Able to write animal field trial protocols and interpret trial results
  • Fluent in English, German and French is a plus
  • Willing to undertake local and international travel (40-50%)
  • Independent personality
  • Competent communicator
  • Strong listening and influencing skills
  • Flexible and pragmatic
  • International orientated
  • Team player who gets on all levels of the organization


Eastman is  committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day

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