Applications Development and Technical Service Manager

Responsibilities

    Understand the customer’s demands and challenges
•    Work closely with sales and marketing to support the business objectives in the region
•    Answer technical questions concerning Eastman products
•    Support the growth initiatives of Eastman’s Animal Nutrition business through participation in market activation together with sales and marketing
•    Provide excellent service to customers/distributors through product training and technical support
•    Train sales colleagues in the region on the technical and economic benefits of Eastman’s product portfolio
•    Create technical materials (papers, presentations, leaflets, brochures, trade-press articles) to support sales
•    Coordination of customer field trials with new and existing products
•    Participate in trade shows, conferences, exhibitions and other sector related events
•    Contribute actively in Segment Teams and associated growth efforts
•    Provide insights into market development and customer needs to help applied research and application development drive innovation (new products/new applications)
•    Serve as a technical lead in technical service projects
•    Liaise with our internal R&D, quality, regulatory and analytical teams to address customer needs
•    Build up external relationships with universities and research institutes 
 

Qualifications

    Master’s degree in animal nutrition, animal production, animal health, veterinary science or similar, PhD preferred
•    Minimum 5 years of relevant experience in animal feed/ feed additive industry in a customer-facing technical role
•    Demonstrable profound knowledge of animal health/animal nutrition/chemistry, expertise in organic acids is a plus
•    Excellent training skills and ability to create compelling presentations and write technical reports
•    Able to write animal trial protocols and interpret trial results 
•    Fluent in English
•    Willing to undertake local and international travel upt to 50% of your time.