Applications Development and Technical Service Manager
Responsibilities
Understand the customer’s demands and challenges
• Work closely with sales and marketing to support the business objectives in the region
• Answer technical questions concerning Eastman products
• Support the growth initiatives of Eastman’s Animal Nutrition business through participation in market activation together with sales and marketing
• Provide excellent service to customers/distributors through product training and technical support
• Train sales colleagues in the region on the technical and economic benefits of Eastman’s product portfolio
• Create technical materials (papers, presentations, leaflets, brochures, trade-press articles) to support sales
• Coordination of customer field trials with new and existing products
• Participate in trade shows, conferences, exhibitions and other sector related events
• Contribute actively in Segment Teams and associated growth efforts
• Provide insights into market development and customer needs to help applied research and application development drive innovation (new products/new applications)
• Serve as a technical lead in technical service projects
• Liaise with our internal R&D, quality, regulatory and analytical teams to address customer needs
• Build up external relationships with universities and research institutes
Qualifications
Master’s degree in animal nutrition, animal production, animal health, veterinary science or similar, PhD preferred
• Minimum 5 years of relevant experience in animal feed/ feed additive industry in a customer-facing technical role
• Demonstrable profound knowledge of animal health/animal nutrition/chemistry, expertise in organic acids is a plus
• Excellent training skills and ability to create compelling presentations and write technical reports
• Able to write animal trial protocols and interpret trial results
• Fluent in English
• Willing to undertake local and international travel upt to 50% of your time.
Job Segment:
Application Developer, Information Technology, IT Manager, Service Manager, Marketing Manager, Technology, Customer Service, Marketing