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Technical Service Representative, Filtered Products

Job Requisition ID:  42522

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2021 revenues of approximately $10.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com. 

The Role

As Technical Service Representative for Eastman Chemical based in Europe, you will be the technical support specialist for our customers. You have a solid knowledge base in technical service and application support for filter product development. You provide onsite technical service and support for Estron™ acetate tow customers of the Eastman Fibers Business. You will also work closely with Eastman manufacturing QA to help troubleshoot and resolve product quality issues.
 

Responsibilities

  • You can translate the specific customer demands to an actual Eastman solution and you’re able to assist our clients in the implementation.
  • Being able to support launches of new products into the marketplace, you can not only influence Eastman’s growth but also contribute to technical innovation in general.  
  • You will be working together with our key customers to make sure they reach their highest potential with our products.
  • You will build strong relationships enabling collaboration for continuous improvement and innovation.
  • You are eager to learn, you thrive in a challenging, fast-paced environment and are constantly looking for opportunities for improvement, creating value for our customers and Eastman.  
  • You will work closely with Sales colleagues to help inform and support customer account strategies.
     

Education and Experience Requirements

  • A degree in Engineering, a Mechanical Science or related field
  • A strong technical background and hands-on experience in filter product (the latter may be helpful but not necessary)
  • Problem solver mentality taking a structured pragmatic approach towards root cause analysis; knowledge of problem analysis and 6 Sigma methodologies is a strong plus
  • Excellent interpersonal skills
  • Demonstrated communication skills, and experience in customer interfacing technical roles is a requirement.
  • Self-motivated and able to work both independently and as a team member with Sales, Marketing, Technology, Manufacturing, and other internal and external partners
  • Persuasive and demonstrated ability to champion ideas within a large organization and to lead project teams and improvement initiatives
  • Results oriented
  • Agility and proven capability to work effectively in a busy, rapidly changing multilingual, multi-cultural environment
  • Local language and fluency in English is required

 

Other Requirements 

  • A commitment to personal safety and the safety of others.
  • High level of ethics & integrity.  
  • Willingness and ability to travel up to 75% of the time primarily through the European region as well as Asia Pacific, South Asia, Middle East and Africa, and to Eastman manufacturing sites in US and South Korea. 

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day


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