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Business Process Excellence Manager

Job Requisition ID:  45367

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2021 revenues of approximately $10.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit


This position can be located in North America or Europe (Zug, Rotterdam, Ghent, Langenfeld)


The Business Process Excellence (BPE) Manager helps develop and execute the plans that will allow us to realize our vision for business process excellence – namely, ‘to be the company recognized as the leader in how business gets done.’  Well run business processes and systems/tools can accelerate profitable growth by empowering and enabling people to make better, faster choices (while reducing the individual burden required to make those choices).  The BPE Manager will lead the businesses on this transformation journey by building the key capabilities (processes, people and systems / tools) needed to deliver their strategies, goals and priorities. 

What you do:
The BPE Manager plays a key role in effectively translating transformation goals and strategies into Division and Product Leadership execution plans. He or she leads the transformation journey in partnership with business leaders by building key capabilities needed to deliver business outcomes. 

Specifically, the BPE Manager:

  • Partners with business leaders to co-develop, enable, influence, and support Business transformation priorities
  • Act as the Business Process Excellence Leader for the business bringing process management to Divisional Leadership Team (DLT) choices. Acts as BOM2.0 governance for the enterprise (business process improvement) and holds the full cross-functional DLT accountable
  • Demonstrates business acumen to understand the business challenges and influence strategic business choices to deliver on financial expectations
  • Creates a respectful, inclusive environment where all team members contribute and do their best work:
  • Drive attention to and action supporting inclusion and diversity within leadership discussions and choices
  • Development of leadership capability and high performing teams within organization
  • Proactively voices different ideas and manages conflict constructively
  • Creates team focus and alignment through clear, outcome-based goals
  • Commits to, follows-through and holds each other accountable for decisions made as a team
  • As directed by the DLT or SBU LT, leads projects or initiatives important to the Business (e.g. Project ACE)
  • Facilitates Strategic Business Unit (SBU) and Division Leadership Team meetings.
  • Utilizes change management processes and tools to realize business process excellence and ensure changes “stick” in a way that accelerates profitable growth (including ongoing mentoring and coaching)
  • Communicates within and across functions and businesses for alignment on priorities and commercial results
  • Shares effective business practices across divisions


What you don’t do:

  • Run the P&L for a business
  • Execute corporate portfolio improvement projects
  • Develop and/or deliver process improvement training
  • Steward Eastman’s process improvement methodologies


Your background & qualifications:

  • Bachelor’s degree in a business or technical field
  • 5+ years relevant work experience (internal) 
  • Commercial or Functional leadership experience
  • Experience leading initiatives of high complexity with a diversity of stakeholders


Functional Skills & Capabilities

  • Ability to develop and execute business process strategies that deliver business objectives by specific business organization
  • Ability to manager change
  • Ability to influence across Commercial and Functional organizations. 
  • Builds cross-functional relationships, facilitates alignment on desired outcomes. 
  • Ability to collaborate with employees at all levels to drive results. 
  • Strong interpersonal communication and organizational skills
  • Strong analytical, implementation and follow-through skills
  • Ability to prioritize and focus the team


What we offer

It’s about growth and your long-term success. At Eastman, your career path can take many routes—each offering growth opportunities, competitive salary and benefits, and a globally growing work environment. Eastman fosters a culture of diversity steeped in teamwork and employee involvement, a place where dedicated individuals turn great ideas into materials that make a difference in everyday life. We support and encourage one another and believe that leveraging diversity in our thoughts and experiences allows us to excel in business. 

We already have chosen our sourcing channels and kindly ask not to be contacted by search, advertisement, or staffing firms.

Eastman is  committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day

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