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Technical Service Representative

Job Requisition ID:  41475

Eastman’s current hiring policy requires new hires be fully vaccinated before reporting to work in this role unless granted an exception and for certain legal requirements. 

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2020 revenues of approximately $8.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit


Job Description
1.    Provide superior technical service and support to glass laminating customers of the Eastman Advanced Materials Interlayers business  
2.    Help maintain and grow business with existing customers in accordance with regional commercial plans 
3.    Work with the commercial and market development teams to meet architectural and automotive business segment objectives
4.    Support Territory Management Plan to maintain key account relationships through engagement and regular visits to customer facilities
5.    Effectively troubleshoot product and process issues at customer 
6.    Assemble, analyze and summarize internal and customer data, using proficiency in spreadsheet applications, data analysis, graphical visualization and statistical tools
7.    Identify opportunities for productivity and quality improvements in both customer and Eastman operations
8.    Develop and present performance recommendations for AMI in automotive and architectural laminating processes
9.    Coordinate and assist in product qualifications, including trials at customer sites
10.    Provide useful and accurate feedback to the AMI QA, Operations, and Technology organizations to enable product improvement and defect elimination
11.    Actively seek opportunities for growth through innovation by applying discovery methods to capture information and better understand market and industry trends
12.    Conduct external and internal training for laminate processing and products
13.    Maintain a network with equipment manufacturers
14.    Use of to submit call reports, drive opportunities, and effectively communicate customer engagement and feedback to internal stakeholders
15.    Possibility of working remote or off-site


Experience / Qualifications
1.    BS degree in Engineering is required
2.    3-5 years working in Manufacturing / Technology environments preferred
3.    Experience working directly with customers preferred
4.    Ability to travel (~50% of time) required
5.    Strong written and verbal communications skills required
6.    Logical and systematic approach to problem solving and root cause analysis required

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

Nearest Major Market: St Louis

Job Segment: Engineer, Customer Service Representative, Application Developer, QA, Engineering, Customer Service, Research, Technology, Quality