Customer Service Representative
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
Role Profile
The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. The CSR is the direct interface with customers and responsible to address customer needs and coordinate problem solving in concert with Sales and cross-functional partners. The CSR works in partnership with the field sales representatives; manages all aspects of the order fulfillment process; and forms working relationships with internal partners within supply chain, business and manufacturing.
Responsibilities
How you’ll help us innovate to build a better world
- Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts
- Analysis of inventory and customer demand
- Partner with Sales in support of customer needs
- Manage customer records and report customer information
- Build relationships with customers and internal partners
- Foster teamwork
- Back-up colleagues as needed
- Travel on an infrequent basis in support of sales effort
Qualifications
Bachelor’s Degree in a related field is required – (business, supply chain, international business, sales, marketing, etc.) – New grads welcome to apply!
Desired Competencies
What will set you apart
- Excellent communication skills both oral and written required
- Excellent computer skills; including strong proficiency in Excel and Word are required; SAP experience desired
- Candidate must have ability to quickly grasp complex processes and systems
- Strong prioritization, planning and analytical skills required
- Must work well under pressure and with time demands
- Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment and have the ability to work well with others
- Individual must have the ability to contribute independently and within a team environment
- Relevant previous customer service, sales, supply chain or manufacturing experience is valued but not required
- Relevant product knowledge is valued but not required
- Coursework completed in chemistry, engineering, mathematics, information technology, operations management, supply chain management, advanced degree and APICS certification will be considered a plus
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.
Nearest Major Market: St Louis
Job Segment:
Supply Chain, Supply Chain Manager, Customer Service Representative, Fulfillment, Operations, Customer Service