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Eastman is a global advanced materials and specialty additives company that produces a broad range of products found in items people use every day. With a portfolio of specialty businesses, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. Its market-driven approaches take advantage of world-class technology platforms and leading positions in attractive end-markets such as transportation, building and construction and consumables. Eastman focuses on creating consistent, superior value for all stakeholders. As a globally diverse company, Eastman serves customers in more than 100 countries and had 2017 revenues of approximately $9.5 billion. The company is headquartered in Kingsport, Tennessee, USA and employs approximately 14,500 people around the world. For more information, visit www.eastman.com.

 

The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers.  The CSR is the direct interface with customers and responsible to address customer needs and coordinate problem solving in concert with Sales and cross-functional partners.  The CSR works in partnership with the outside sales representatives and techical representatives; manages all aspects of the warranty process; and forms working relationships with internal partners within supply chain, business and manufacturing.

 

Job duties include:

Manage customer Warranty requests, inquiries, complaints;

Reviewing and processing Warranty claims;

Analysis of inventory and customer demand;

Partner with Sales in support of customer needs;

Manage customer records and report customer information;

Build relationships with customers and internal partners;

Foster teamwork;

Back-up colleagues as needed.

 

Qualifications:

Bachelors Degree in a related field is required – (business, supply chain, international business, sales, marketing, etc.).

Excellent communication skills both oral and written required.

Excellent computer skills; including strong proficiency in Excel and Word are required; SAP experience desired.

Candidate must have ability to quickly grasp complex processes and systems.

Strong prioritization, planning and analytical skills required.

Must work well under pressure and with time demands.

Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment and have the ability to work well with others.

Individual must have the ability to contribute independently and within a team environment.

Relevant previous customer service, sales, supply chain or manufacturing experience is valued but not required.

Relevant product knowledge is valued but not required.

Coursework completed in chemistry, engineering, mathematics, information technology, operations management, supply chain management, advanced degree and APICS certification will be considered a plus.

 

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.


Nearest Major Market: St Louis

Job Segment: Customer Service Representative, Engineer, ERP, Outside Sales, Customer Service, Engineering, Technology, Sales

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