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Business Support Specialist

Job Requisition ID:  35996

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2019 revenues of approximately $9.3 billion and is headquartered in Kingsport, Tennessee, USA

Position Purpose

The Business Support Specialist position is a combination of administrative and demand planning position to perform full admin and general office support to the Commercial Director and team. He/she shall also support the Regional Demand Manager to plan and manage the demand forecast and demand processes to ensure the business meets agreed targets.


  • Admin
    • Responsible to perform full administrative and general office duties involving record and file maintenance, document creation, distribution of business information. Provides administrative services to a middle to upper-level management position (typically Director). Prepares regular reports, gathering and summarizing data. Produces a variety of correspondence, reports, and presentations using the appropriate software for word processing, graphics, and spreadsheets. Organizes and expedites flow of work through supervisor's office and initiates any follow-up action.
  • Demand Planning Support
    • Plans and manages the demand forecast and demand processes to ensure the business meets agreed targets
    • Establishes and maintain accurate demand forecasts by utilizing relevant CRM tools and using market and sales information including planned sales orders, customer contracts, intercompany standing orders, seasonality, etc.
    • Cooperates with sales, marketing, supply chain and customer service personnel to deliver accurate demand driven forecast plans.
    • Conducts analysis of sales forecasts to diagnose any exceptions to the forecasts vs actuals.
    • Generate reports and monitor forecast accuracy.
    • Coordinates forecast updates and manages demand changes from key areas within business.

Qualifications, Experience & Skills Requirements

Educational Requirements:

  • Diploma


Experience Required:     

  • Ideally 3 years +, will consider candidate with less experience but the right combination of skills


Other Job-Related Requirements:

Functional Competencies, Skills and Capabilities

  • Communication
  • Collaboration
  • Teamwork
  • Data Analysis and Management
  • Fully adept utilizing MS Office apps (esp. Excel).
  • High knowledge and prior usage of Power BI and SAP (APO) is beneficial.

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

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