ADTS Manager
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2020 revenues of approximately $8.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
Responsibilities
| Provide technical advice to the sales team to develop, sell, and successfully implement product or service solutions that will meet customer's needs. Provide technical advice during large or difficult negotiations, or with customers who are of strategic importance to the organization. Pre-sales activities include analyzing customer's technical needs and suggesting solutions. Post-sales activities include resolving implementation problems and conducting user training. Analyze customers' technical needs, develop proposals outlining how the organization's products and services can meet these needs and be integrated with the customer's existing systems and equipment. Develop and deliver sales presentations. Respond to more complex technical questions regarding the organization's product, system or service. Estimate the costs, resources, time, and technical requirements of delivering the organization's products and services to meet customer needs. Liaise with hardware, software, and systems design engineers to ensure that products and services are modified, configured, and installed according to customer needs. Develop and deliver training to educate customers on the features of their purchase. Respond to complex customer questions. Troubleshoot, investigate, and resolve technical problems that arise during or after implementation. Coach and mentor less experienced engineers; check the quality of their work and help them resolve problems. |
Qualifications
| Career Level. Fully competent professional role. Requires in-depth knowledge and experience. Solves complex problems; takes a new perspective using existing solutions. Works independently; receives minimal guidance. Acts as a resource for colleagues with less experience. Represents the level at which career may stabilize for many years and/or conclude. Impact of work is primarily within site or country. |
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.
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Engineer, Application Developer, Pre-Sales, Engineering, Technology, Sales