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Technical Service Representative, Coatings and Inks

Job Requisition ID:  36709


• Primarily provide strong technical service / trouble shooting support to customers and distributors in the China Coatings and inks market 
• Build strong relationship with key customers, distributors and downstream users.
• Lead efforts to execute market activation plan of stage gate projects, be able to co-develop the solution translation package and penetrate to broader market
• Stay up to date to market trend and dynamics including technology development, regulatory and policy change, etc.    
• Closely monitoring competitive product & technology to Eastman and timely provide technical assessment to cross-functional team
• Fast and quality response to customer complain and work with internal teams (QA, Product manager, manufacturing technology and analytical technology, etc.) to address the issue to achieve customer satisfaction.
• Closely partnering with cross-functional team to deliver business results and achieve organizational goal
• Design experiment, conduct laboratory work, statistically analyze results and document finding/insight in a timely manner by using notebook, technical reports, and invention reports, as needed.
• Actively participate safety program in CTC and share responsibility to self, other working partners and CTC


Knowledge and Skill Requirements (To include education and experience)

• Degree in scientific discipline in a field related to coatings (Paint Technology, Chemical engineering, Chemistry, Polymer/Materials Science).  BS / MS degree or above preferred 
• Preferably a minimum of 10 years of recent WB/SB formulation experience with a major multinational coatings manufacturer, a major AP regional manufacturer, or a major resin supplier.
• Leadership potential is required

Experience & Skill Requirement
• Experience in providing technical service support in coatings & inks and demonstrated track record of business growth development
• Broad experience with different resin types, solvents, additive classes, pigments, formulations, and end use markets is required. WB experience is preferred.  Field service/line trial experience will be a plus.
• Familiarity and ability to use of statistical variability, DoE, as well as experiment result analysis.
• Experience in identifying unmet needs through interactions with customers and end users 
• Proven ability to create networks of experts at industrial, academic, and government labs to leverage external knowledge and develop collaborative programs with key customers and end-users.
• Commercial aptitude 
• Good communication/presentation skills, with the capability of conducting technical discussion in both Chinese and English. Computer software skill required.
• Ability to manage and prioritize several projects based on organizational goals and focus
• Strong initiative and self-motivated attitude and results orientated mindset
• Project/organization leadership will be a plus

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