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Senior Application Development & Technical Service Representative, AFP Tire Additives

Job Requisition ID:  32589

Please discuss your availability and your desire to post for this position with your supervision before posting. You must have permission from Department management (Area Manager, Department Superintendent) to be considered.

 

Position Purpose

 

The Applications Development and Technical Service Representative will be supporting current business and developing new applications of existing and new products by conducting application development projects and teaching our customers why/how to use Eastman’s tire additive products in various rubber/tire applications as well as troubleshoot and resolve any product related issues during tire production.  ADTS representative will:

  • Carry out product application development study on rubber/tire applications.
  • Develop new test methods and improve exist methods.
  • Conduct regular visits / contact with the technical management at key customers to track & report back their needs & implement pre-determined account and product strategies.
  • Rapid response to customer complaints, plant audits, specification review, product sampling with appropriate follow-up to rectify the concerns
  • Act as the initial customer contact point on market insight, customer discovery, product stewardship issues seeking support from the global group as necessary

Job Responsibilities

 

  • Lead technical projects through effective design of compounding studies, coordinate activities within technology, marketing and sales for project planning, milestone and deliverables. and support the development and presentation of marketing material to customers.
  • Conduct Impera resin study on PCR tread applications based on various tread formula/tire applications/OE requirements, etc.
  • Optimize Crystex IS mixing and calendaring/extrusion process in lab scale experiments, then scale up at customers’ production line to help them improve their production quality, efficiency and save cost.
  • Establish new testing methods on DMA for tread compound characterization to improve the ability of resin application study.
  • Develop new compound physical property characterization methods to support ADTS customer engagement.
  • Improve Tire Additive Shanghai lab physical test methods to enhance and expand lab testing capability(testing quality, efficiency, economic, etc.).
  • Provide product & application technical information/recommendation about Eastman tire additive products (current and new) to tire compounders and plant engineers.
  • Through customer calls discover customer unmet needs, understand customer requirements and define fitness-for-use criteria for specific tire/rubber applications. Translate the fitness-for-use criteria to fundamental materials/chemicals characteristics, followed by product recommendations using knowledge of structure-processing-property-performance understandings.
  • Conduct timely, efficient & professional response to all regional customer complaints & queries of a technical nature, making Eastman a preferred value-add tire additives partner.
  • Manage the technical specifications, product & source approvals with the allocated customers, and source changes where appropriate.
  • Promote the concepts and activities of Product Stewardship & Environment, Safety & Health.
  • Seek, gather & distribute market intelligence, contribute to the global technical knowledge-base through sharing of relevant learning & experience via Call Reports.
  • Monitor and communicate developments relating to our existing & potential customer base and competitive landscape.
  • Keep abreast of regulatory changes & their impact on our markets.
  • Foster dialogue with industry related groups and semi-government organizations

 

Knowledge and Skill Requirements (To include education and experience)

 

  1. Master's Degree or above required.
  2. Degree in materials or polymer science, chemistry, chemical/materials engineering, rubber technology or related disciplines preferred.
  3. Minimum of 10 years’ experience and in-depth understanding of standard and evolving/competing raw materials, formulation, compounding, mixing & processing of various rubber/tire compounds.
  4. Experience supplying materials to the tire industry is preferred. Must be able to discover customer needs through discussion with customers technical/ manufacturing organizations, clearly recommend/implement technology/product solutions.
  5. Excellent written and oral communication skills in English. Second Languages: Fluency or conversational skills in Mandarin is desired.
  6. Culturally aware and comfortable with international travel.
  7. A team player with initiative, good analytical and trouble-shooting skills, able to work under minimum supervision.
  8. Proven project leadership with the ability to influence without authority on cross-functional and cross-regional teams.
    Travel Requirements

 

  1. 20% - 30% Travel is required for this position

 

 

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.