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SP Technical Service Representative

Job Requisition ID:  35418

Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2018 revenues of approximately $10 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit

Technical Service (TS) Representative


This position is a part of the Eastman Circular Economy hiring plan to enable activation of circular platform growth in AP region. It is primarily responsible for providing technical support to new business, application development and innovation programs in assigned business segment through customer engagement and on-site molding/processing support.


Job Responsibilities



  • Provide technical service for business to achieve new business target and financial results. This will include calling on customers and prospects, providing technical consultation like troubleshooting, on-site processing/molding support and conducting technical seminars for customers.
  • Be a member of market segment team, provide technical input to define new addressable market and new application projects. Support selected customers to launch new project
    • Able to generate technical guidance and reports from executing field and lab work for developing new applications. Develop new applications and support existing applications for Eastman Specialty Plastics.
    • Assist the SP leadership team, the growth strategy / focus segment leader(s), platform leader and technology leader in the development of SP’s China growth strategy and market segment.
    • Drive project planning and execution; coordinate activities within technology (in the APR, NAR and EMEA regions), marketing and sales to develop products / markets in Asia. Assist with commercialization of new products.
    • To conduct technical seminars/talks with customers, distributors and prospects. Identify and develop new market opportunities working with the sales and marketing organizations.
    • Train distributors, customers, sales and marketing staff on products and applications by conducting technical seminars and providing hands-on lab training where necessary.



Knowledge and Skill Requirements (To include education and experience)


Education - Bachelor or Master Degree in Chemistry, Polymer science, Chemical engineering or mechanical engineering. Experience/Job Knowledge/Expertise - The candidate should have a minimum of 5 – 7 years molding experience in two or more of the following – injection molding, extrusion, ISBM(injection stretch blow molding) and EBM(extrusion blow molding).  Experience in secondary processing techniques (ultrasonic / spin welding, hard coating, various printing techniques, etc.), conducting customer seminars / training and working with external customers is necessary.


  • Judgment – Able to understand customer needs. Able to prioritize projects based on their importance to both external and internal (business) customers. Able to identify areas where we can increase sales of our products, whether new products in old or new applications or old products in new applications. Also able to understand and define customer needs where a new product is required.
  • Initiative – Must be self-motivated, looking for new applications, or, improvements in current applications. This also applies to his or her desire to learn new things, be it jobs, technology or applications. Possess Change Management mindset, Business and Financial acumen.
  • Communication Skills – Must be able to make presentations to customers in public seminars or organized training for either internal or external customers in a professional manner. Write concise customer call reports with the ability to identify important information or critical issues and to highlight this in a timely manner to management. Clearly communicate customer needs to the business, sales and marketing people. Possess good communication skills such as influencing and negotiating.
  • Teamwork – Must be able to work collaboratively with cross-functional teams and participate in both cross-functional and natural unit teams. The ability to work with people having different personalities and different job status is a MUST.

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

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