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Customer Service Representative

Job Requisition ID:  41991

Responsibilities

Customer Service Representative is responsible for all daily operations related to customer orders with contacts with customers, plant, sales, MTS, business group, accounting, credit. This includes:

  • Respond and follow up enquiries from customers.
  • Process customer orders as per standard order process.
  • Monitor materials availability against customer demand. Coordinate with relevant commercial, supply chain and credit personnel to complete order fulfillment tasks on timely basis.
  • Manage billings to customers on timely basis by issuing accurate SAP Invoices/ VAT invoice to customers.
  • Be first contact in case of emergency or complaint from customers and responsible for feedback to customers once investigation completed.

Managing billing adjustment and defective returns in audit compliant manner.

Qualifications

Customer Service Representative is responsible for all daily operations related to customer orders with contacts with customers, plant, sales, MTS, business group, accounting, credit. This includes:

  • Respond and follow up enquiries from customers.
  • Process customer orders as per standard order process.
  • Monitor materials availability against customer demand. Coordinate with relevant commercial, supply chain and credit personnel to complete order fulfillment tasks on timely basis.
  • Manage billings to customers on timely basis by issuing accurate SAP Invoices/ VAT invoice to customers.
  • Be first contact in case of emergency or complaint from customers and responsible for feedback to customers once investigation completed.

Managing billing adjustment and defective returns in audit compliant manner.


Job Segment: Customer Service Representative, ERP, Supply, SAP, Customer Service, Technology, Operations