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Advanced Technical Service Representative

Job Requisition ID:  40463

Responsibilities

Provide technical consultation support to commercial team and help with WF /PPF application proposal, Delivery timely, practical expertise which results in developing and expanding the performance films business.
• Handle customer claims with timely manners and develop/optimize effective claim process and improvement plan
• Design, execute, and analyze development-scale experiments that performance films players’ samples, data, and insight
• Co-ordinate samples shipment for testing to different laboratories and follow up on test results.
• Provide data-based product and application contributions in both discovery and optimization WF/PPF solution to Key Accounts
• Responsible for qualification of new products through prototype development and evaluation
• Investigate and help resolve complex problems on product application or specific customer needs as needed
• Prepare and deliver impactful technical training to colleagues and external customers
• Effectively communicate and propagate the valuable results of research and development work (personal interactions, technical reports, and presentations) and develop meaningful sales demo tools.
 

Qualifications

 Bachelor Degree in Material / Polymer Science or Engineering, Chemical /Chemistry related degree
Nice to Have Education:
• Basic or advanced Solar Control Film Specialist Accreditation by IWFA or
• Basic Automotive Film Specialist Accreditation by IWFA or
• Basic Safety & Security Film Specialist Accreditation by IWFA
Required Skills/Knowledge:
• Experience in training and demonstrating product applications to end customers
• Experience in plastics film applications/industry, especially on solar film or TPU film
• Experience in quality systems management, supplier management and/or customer support
• Proficient in both oral and written English skills • Excellent inter-personal skills with demonstrated success working with cross-functional teams, including internal and external stakeholders at all levels
Required Experience:
• 5 to 8 years of relevant experience, preferably from the solar film, automotive or architectural film industry
TRAVEL REQUIREMENTS
Frequent travel


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