Key Account Manager
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
About Eastman's Advanced Interlayers Business:
Eastman's Saflex advanced PVB interlayers are highly effective in enhancing automotive laminated glass, ensuring passenger safety and security. They offer improved vision, UV protection, and sound reduction for enhanced driving comfort. Trusted by OEMs and glass laminators worldwide, Saflex can contribute to improved fuel and electric vehicle efficiency. From head-up displays to solar applications, Saflex offers a versatile range of interlayers that meet rigorous industry standards.
Job Description:
The Key Account Manager (KAM) plays a crucial role as the sales lead for Eastman, driving customer strategy and leading the cross-business China account team to generate growth and value for both the customer and Eastman. The KAM focuses on strategic customers with global or regional reach. To succeed in this role, the KAM develops account strategies, translates them into tactical plans and prioritized opportunities, provides guidance and alignment to the team, and engages with the customer. The position requires 50% or more travel time and is based in Shanghai, China. Fluency in Mandarin is essential. The candidate will coordinate activities with their peer Key Account Manager in the US.
Responsibilities
- Utilize consultative selling processes to increase share of wallet and drive growth with new and existing products.
- Lead the development and execution of the account strategy, gaining support aligned with each business strategy.
- Build and lead the cross-functional account team, providing support, direction, and coaching.
- Utilize Opportunity Management processes to prioritize and drive sales opportunities.
- Maintain and execute Interaction Plans aligned with the Account Strategy.
- Engage with the customer at the executive level, influencing their strategy and objectives, and ensuring support for Eastman's proposals.
- Foster executive relationships between Eastman and the customer.
- Understand the customer's business drivers and develop mutually beneficial offerings.
- Develop shared goals and objectives for growth with the customer.
- Utilize Eastman's value propositions in offers to customers.
Required qualifications, experience, and skills:
- Bachelor's degree in business, technical, or science field from an accredited university (MBA preferred).
- Experience in developing and executing large, multi-business account strategies with cross-functional teams.
- Minimum of 5+ years of commercial and consultative sales experience.
- Fluency in English and Mandarin.
- Business management, P&L experience, marketing, or product management is highly beneficial.
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.
Job Segment:
Marketing Manager, Account Manager, Application Developer, Sales, Marketing, Technology