PF Tech Service Quality Engineer, China

Job Description

• Routine warehouse quality inspection
• Provide internal quality expertise for all incoming quality inspections
• Address quality issues field complaints from customers’ feedback
• Work with Tech Service team to coordinate and effectively manage customer quality engagements and dispositions in China
• Effectively manage communication with key stakeholders including customers (distributors, 4S groups, Auto OEMs, key 4S stores) , AD, Product and manufacturing teams
• Identify and communicate customer claims process improvement opportunities and work across the organization to implement
• Collaborate with Supply Chain to ensure sufficient resources and staffing available to conduct quality inspections in warehouse
• Travel to customer sites as required to inspect material and make recommendation on path forward and quick resolution
• Communicate fitness-for-use requirements from customer to manufacturing
• Respond and report quality issues commensurate with level of quality complaint
• Use working knowledge of inspection techniques to determine most accurate method of comparing measurements of film performance and specification
• Compare measurements, form, fit, function and value judgments of simple and complex performance, specifications and general workmanship standards using documents, experience and knowledge of inspection techniques.
• Provide quality related training to internal team and customers (distributors, Auto OEM, 4S groups/key stores etc.)
• Assist in ensuring proper calibration of equipment and measuring instruments

Requirements

• Three years or above related quality management experience preferred.  
• Passionate to win, result oriented, willing to embrace ambiguity and strong learning agility, Persistent in achieving results
• Proficient in Windows, Word, PowerPoint and Excel
• Proven capability to work effectively across teams
• Location in Shanghai