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Inside Sales Specialist

Job Requisition ID:  34063

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2019 revenues of approximately $9.3 billion and is headquartered in Kingsport, Tennessee, USA

Eastman Chemical Company is currently searching for an Inside Sales Specialist for our SunTek Performance Films distribution center located in Phoenix AZ.

 

The Inside Sales Specialist performs a wide variety of sales/clerical duties for the purpose of maintaining current customers, obtaining new customers, and increasing sales volume.

 

RESPONSIBILITIES include but are not limited to:

  • Answer incoming calls, process orders, prepare invoices, and enter customer information updates.
  • Set up and maintain customer files.
  • Maintain superior product knowledge and competitor information.
  • Provide customer service to current and prospective customers by answering questions and solving problems.
  • Present price, credit, and terms to customers and prospective customers in accordance with standard procedures.
  • Initiate cold calls to prospective business customers, send promotional materials, and follow up.
  • Process customer warranties and returns.
  • Process new business leads within 24 hours and provide discovery summary; prepare leads, conduct follow-up as applicable
  • Participate in Call Projects and special projects as required
  • Manage daily activities in Sales Force in accordance with company policies
  • Monitor promotional pack inventory and assemble more as needed.
  • Provide support to Outside Sales Representatives
  • Cross-trained in shipping to assist with order fulfillment.
  • Adhere to safety guidelines

 

QUALIFICATIONS/SKILLS:

  • High School Diploma/GED required; Associate’s/Bachelor’s Degree preferred.
  • Experience: Minimum 1 year relevant, applicable customer service experience and 1 year relevant, applicable sales experience.
  • Effectively communicate with others (present ideas, facts, and other information clearly)
  • Strong interpersonal skills – can work well in a team environment
  • Strong basic math and negotiation skills
  • Proficient skills with Microsoft Office including Excel, Word and Outlook, as well as general computer skills.
  • Experience with SAP is a plus.
  • Experience with Sales Force is a plus.
  • Can quickly adapt to changing priorities.
  • Excellent follow-through and detail oriented.
  • Ability to multi-task and work in a fast-paced, self-directed environment.

*** Please apply online directly at www.eastman.com/jobs ***

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.