CSR / Dispatcher (summer job)

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Customer Service Representative / Dispatcher 
Oulu, Finland

We have a temporary full-time vacancy for summertime substitutions in our Delivery Office. The length of the contract will be approximately 6 months, with a flexible start date. 

Role Purpose:
Arranging transportation to end-destination as per schedule. Creating needed documents for the delivery and communicating order related information to stakeholders. Backing up colleagues in case of absences.  

Key Tasks:
•    Managing order-delivery process
•    Delivery notes creation
•    Booking local transports
•    Transport document preparation
•    Managing disturbances in the delivery process
•    Communication with CSR’s, transport companies, forwarding agents, sales and production. Mastering SAP in order to get deliveries progressing 
•    Customer service for drivers visiting the Delivery Office

Responsibilities:
•    Plan and book local transport for own deliveries
•    Ensure timely availability of needed documents
•    Ensure PGI is done timely
•    Month end activities for your own desk
•    Manage the Order to Cash process for one domestic customer.
•    Prompt, adequate and proper communication regarding supply chain issues. 
•    Proactively Inform Logistics Planner in case of issues, and take action whenever needed to avoid shipment delays and other issues
•    Identify system gaps, work with required resources to resolve.
•    Support production planner by communicating actively order quantities and loading dates to ensure material availability on time.
•    Support Supply Chain and Logistics departmental goals and initiative
•    Provide backup to colleagues as required
 

Required Qualifications & Experience:
•    Commercial / logistics education
•    Language skills: Finnish and English
•    SAP SD module skills are seen as an advantage
•    Organizational and co-operative skills
•    Problem solving skills
•    Service orientation, flexibility, pressure tolerance
•    Managing various things simultaneously

We will start the selection process already during the application period which ends on 30th April so don’t hesitate to leave your application as soon as possible. 

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law. Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.