Share this Job

Technical Services & Pattern Development Representative MEAST

Job Requisition ID:  33646

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2019 revenues of approximately $9.3 billion and is headquartered in Kingsport, Tennessee, USA

Technical Services and Pattern Development Representative, MEAST

Dubai, UAE



This position is for Performance Films business unit within Advanced Materials group of Eastman Chemical Company.  Performance Films is a leading manufacturer and marketer of high performance window films and paint protection films that provide technology driven solutions for automotive and architectural end markets. Performance Films has industry’s strongest brand portfolio, well-recognized by channel partners and end consumers, consisting of LLumar, SunTek & V-KOOL. 


Key Responsibilities

This position will be responsible for the delivery of high-quality paint protection film patterns via 2D & 3D methods. Patterns will be developed, validated, and uploaded onto Eastman’s pattern database. This person will be part of Eastman’s technical services team, team for the Europe, Middle East, Russia, India and Africa region. They will support customers and growth opportunities across the EMEA region, collaborating closely with colleagues across EMEA & globally in order to execute and develop pattern making best practice & support wider technical service & commercial goals. 


3D Pattern Acquisition 

  • 3D to 2D Flattening of vehicle parts 
    • Cleaning of scan data to isolate required vehicle exterior part 
    • Flattening of 3D data to 2D flat pattern using specialist software 
    • Adding required 2D pattern design features for complex vehicle parts 
    • Providing flattened pattern for field teams 
    • Iterating flattening and initial pattern design processes based on field feedback 
  • 3D Support and Maintenance  
    • On-site support for field teams. Including assisting data acquisition, training on scanner operation and 3D data capture best practice 
    • Set standards and guidance for Eastman teams or third parties suppling 3D vehicle part data 
    • Manage maintenance schedules, calibration and operational best practice of 3D scanning equipment 
  • Data Acquisition 
    • Conduct 3D scans of vehicles as part of a team or independently 
    • Work with 3D data suppliers, including; OEMs, Eastman teams or third parties to acquire 3D vehicle part data.  


Pattern Design 

  • Develop high quality paint protection film (PPF) patterns 
    • Manual template making 
    • Digitizing and editing patterns using graphics software 
    • Validation installation of patterns to vehicles 
  • Time management & reporting 
    • Deliver patterns within tight deadlines (per vehicle) to meet annual pattern targets 
    • Weekly and monthly reporting on progress 
    • Manage EMEA pattern prioritization list 
  • Manage and maintain EMEA patterns (Data management) 
    • Upload to software/ database 
    • Adjust existing patterns where necessary 
  • Contribute to and deliver global pattern best practice 
    • Implement latest agreed global best practice within the EMEA pattern operation 
    • Share insights and collaborate in the development of best practice and standard operating procedures 
    • Support knowledge transfer across Performance Films (consulting on, or delivering training and guidance), as required 
  • Pattern Acquisition Channels 
    • Support the development of existing and new pattern acquisition channels 


Technical Services Support 

  • Support EMEA sales team and customer in relation to technical questions (such as installation and quality) 
  • Contribute to new, and share existing, technical information (such as e.g. technical datasheets, warranty documents, testing, technical and bulletins)  
  • Deliver onsite technical services as required to support: 
    • New business - support key growth opportunities, such as OEMs or new customer acquisition by demonstrating or presenting Eastman’s film products 
    • Protect business - support the maintenance of existing customers and contracts via proactive and reactive visits to provide general support, or to provide technical solutions to problems. troubleshooting and general support) 


Experience & Education 

  • Required 
    • Clearly demonstrable practical skills 
    • Strong computer skills 
    • Willingness to travel up to 70% of the time  
    • 3D software modelling experience, such as; Geomagic, AutoCad, Solidworks or similar  
    • Experience or interest in the automotive industry (professional or personal)  
    • Practical engineering or materials experience (hands on mindset as to how materials work in real world applications) 
    • Technical & design, skills or mindset 
  • Desired (training can be provided for gaps) 
    • 3D scanning hardware and reverse engineering experience 
    • Graphic design software skills, such as CorelDRAW (or ability to quickly learn) 
    • Experience managing own workload 
    • 3D to 2D flattening experience 


Required Profile 

  • Results focused 
  • Ability to collaborate with wider team 
  • Ability to follow agreed best practices work methods 
  • Able to learn new skills  
  • Flexibility to meet deadlines 
  • Ability to work under pressure 
  • Excellent problem-solving capabilities  
  • Good verbal and written communication skills 
  • Detail oriented 
  • Proficient in Windows, Word, PowerPoint and Excel 


Location / Travel 

The role is home office based with up to 70% travel. Travel will be primarily in the Middle East but may also include travel across the EMEA region. 



To apply, please send your application via the apply button.

Eastman is  committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day