Advanced AD/Technical Service Rep
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
Responsibilities
The Heat Transfer Fluid (HTF) group is part of the Specialty Fluids and Energy business group. Therminol and Marlotherm heat transfer fluids are widely used for heating and cooling operations in chemical, oil & gas and pharmaceutical plants as well as in renewable energy production. This business has strong brand identity and market differentiation, technical, safety and performance superiority, and offers best in class global customer service and technical assistance.
In addition to being the technical point of contact for direct customer inquiries, the Technical Service/Application Development Rep will build on our value proposition, enhancing engagements with Licensors, Engineering firms and OEM’s. This position will be a focal point for all HTF related technical service needs in both North and South America.
Main Tasks & Responsibilities
• Support development and execution of the regional and global strategic marketing initiatives to help achieve the growth goals for the heat transfer business.
• Develop key relationships throughout the value chain with current customers and non-customers to understand new/growth markets and industry drivers, unmet customer needs, and value creation opportunities for our products and services.
• Provide "world class" technical support in areas of fluid selection, engineering seminars, design reviews, on-site consultation, and troubleshooting to customers.
• Support the sample analysis program for accurate technical interpretation and timely feedback to customers. Follow-up of Therminol, Marlotherm and competitive sample evaluation to create new business opportunities.
• Evaluate enhancements to the Total Lifecycle Care program to generate additional business via an enhanced service program.
• Work with Regional Commercial Leads and Technical Service Management to align technical service with the business strategy. Support sales team training, and on-going support of existing sales tools.
• Support sales in execution of sales opportunities by providing technical information related to Eastman competitive HTF products.
• Identify, develop and maintain an excellent knowledge and understanding of applications.
• Work effectively and maintain strong relationships with a variety of different functions within the chemical industry, from engineering companies and original equipment manufacturers to end users.
• Support lead qualification and provide consultation for hotline and website customers.
• Communicate technical information and help develop technical content to support the value proposition of Eastman’s HTFs.
• Implement safety principles and practices into daily work routines, and in support of the safe handling of our products by others.
• Document and communicate all customer activities utilizing Sales Force.
• Prepare and review technical subject matter articles for publication.
Qualifications
• B.S. in Engineering, Chemistry, or a related field required
• 2+ years of experience required
• Experience in Oil and Gas Applications or Heat Transfer Fluids and related areas preferred
• Strong business/marketing acumen
• Experience with technical support on products for the chemical processing industry preferred
• Experience with process simulations
• Excellent written and oral communication skills in English.
• Culturally aware and comfortable with domestic and international travel
• A team player with initiative, good analytical and trouble-shooting skills, able to work under minimum supervision.
• Ability to influence without authority on cross-functional and cross-regional teams.
• Other Details:
• 35-50% Travel is required for this position
• Location of employment in Western US (preferred)
#LI-Remote
The base salary range for this position is $88,000 to $121,000.
At Eastman, we are committed to transparency and integrity in our compensation practices. Eastman includes salary ranges in some job postings to provide clear compensation information and to be compliant with state laws that require disclosure. Not all postings display ranges due to factors like location, market conditions, or position specifics. Compensation is based on qualifications and experience. Candidates are encouraged to discuss their salary questions during the interview process.
Benefits
Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.
Compensation & Incentives
• Base pay plus performance-based incentive opportunities that let you share in our success.
Health & Wellness
• Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.
• A robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life.
• Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.
Retirement & Financial Strategies
• 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.
Time Away
• Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.
Growth & Development
• Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.
At Eastman, we invest in the whole you—so you can bring your best self to work every day and build a future you’re proud of.
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.
Eastman is committed to creating a powerfully engaged workplace, where everyone can contribute to their fullest potential each day.
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