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Inside Sales Representative - Mississauga ON

Job Requisition ID:  41587

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2021 revenues of approximately $10.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit

Performance Films Canada

This particular opening is at a regional distribution center for Eastman Performance Films Canada Inc., a subsidiary of Eastman Chemical Company that distributes solar control window and paint protection films.  Our SunTek® brand of products are installed in Automotive, Residential and Commercial, and Safety and Security applications.  Eastman is a global advanced materials and specialty additives company that produces a broad range of products found in items people use every day. As a globally diverse company, Eastman serves customers in more than 100 countries and had 2017 revenues of approximately $9.5 billion. The company is headquartered in Kingsport, Tennessee, USA and employs approximately 14,500 people around the world.  For more information about our company, please visit and


Role Profile:
Eastman Chemical Company is currently searching for a Customer Service/Inside Sales Associate for our Performance Films distribution center located in Mississauga, Ontario. The Customer Service/Inside Sales Associate performs a wide variety of sales/clerical duties for the purpose of maintaining current customers, obtaining new customers, and increasing sales volume.



  • Answer incoming calls, process orders, prepare invoices, and enter customer information updates.
  • Set up and maintain customer files.
  • Maintain superior product knowledge and competitor information.
  • Provide customer service to current and prospective customers by answering questions and solving problems.
  • Present price, credit, and terms in accordance with standard procedures.
  • Cold call prospective business customers, send promotional materials, and follow up.
  • Process customer warranties and returns.
  • Monitor promotional pack inventory and assemble more as needed.
  • Provide support to Outside Sales Representatives.
  • Cross-trained in production planning to assist in physical inventory count as needed.
  • Cross-trained in shipping to assist with order fulfillment.
  • Adhere to safety culture.
  • Complete special projects as directed by manager.



  • High School Diploma/GED required; Associate’s/Bachelor’s Degree preferred.
  • Experience: Associate’s/Bachelor’s degree with some customer service/sales experience; or High School Diploma with minimum of 2 years relevant, applicable customer service/sales experience.
  • Strong communication skills.
  • Proficient skills with Microsoft Office including Excel, Word and Outlook, as well as general computer skills.
  • Experience with SAP is a plus.
  • Experience with Sales Force is a plus.
  • Ability to multi-task and work in a fast-paced, self-directed environment.

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

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