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Office Manager: Canada

Job Requisition ID:  33761

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2019 revenues of approximately $9.3 billion and is headquartered in Kingsport, Tennessee, USA


The Office Manager performs a wide variety of managerial/sales/warehouse/clerical duties for the purpose of overall management to assist the DC Manager. Incumbent will be responsible for consulting and managing a team of Inside Sales Representatives and Warehouse Associates.


Incumbent will monitor, measure and manage special projects; thoroughly assess and communicate the progress of the special project efforts; consistently assess and communicate the probability of meeting objectives of the project.  In addition, incumbent will ensure accurate fulfillment of daily film orders, maintain organization of warehouse and see that all safety processes are followed. This role requires close collaboration with sales leadership and functional partners to succeed. 

Effective incumbents will have the ability to help develop sales force capability, manage within the automotive and sales ecosystem, manage and protect accounts, build and maintain key internal and customer relationships and have a commitment to leading with insight and building effective partnerships. In addition, effective incumbents will meet daily order fulfillment goals and strive for a safety-first culture.


Key Responsibilities


Market Analysis and Measurement

  • Consistently provide frequent feedback of market insights, successes, barriers and results of inside sales initiatives
  • Gather market intelligence and identify options for taking advantage of opportunities
  • Understand business context and stakeholder needs to support options and decisions
  • Weekly summary of team’s key market insights, key successes, key barriers and key results from sales initiative


Coach and develop DC team members

  • Provide coaching, counseling, advice, support, motivation or information to team in order to help meet sales and warehouse objectives
  • Support selling processes where needed
  • Coach inside sales team in area of call preparation, call reports and follow up externally and internally
  • Coach warehouse associates in safety expectations and processes, order fulfillment, equipment SOPs, and process improvements



  • Bachelor’s degree with minimum 3 years relevant, applicable sales (some sales or customer service experience required) and/or warehouse experience
  • Management or coaching experience required
  • Strong communication skills
  • Proficient skills with Microsoft Office products such as Excel, Word and Outlook, as well as general computer skills
  • Able to operate in a fast-paced and changing market environment
  • Preferred fluency in French


Skill Sets

  • Strong leadership qualities
  • Consultative selling
  • Collaboration
  • Strategic thinking
  • Comprehensive problem solving
  • Effective written and verbal communication
  • Strong decision-making process and ability
  • Partner, gather insight and use effectively to work towards solutions


Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.