Workforce Technical Application Analyst

Responsibilities

The Workforce Technical Application Analyst is responsible for providing analysis and support for Eastman’s Human Resources business function. 

This position is responsible for tasks related to the implementation, administration, and support of the Workforce Time & Attendance system. This includes project analysis, design, estimation, and documentation.

Responsibilities:

As the Workforce Technical Application Analyst, you will use your knowledge and experience with Workforce Time and Attendance to help Eastman’s Human Resource business function maintain and optimize the system to fully improve HR processes, efficiencies and value provided to the business by:

Providing global technical support for the Workforce technology including Data Flow between Workforce and SAP/SuccessFactors.  Additional job duties include but are not limited to other SAP HR data feeds, modules, and support.
•    Assist with the daily maintenance and administration of the Workforce Time and Attendance system.
•    Provide subject matter expert (SME) assistance to functional end-users, including knowledge-transfer and troubleshooting Workforce Time and Attendance system issues.
•    Explain and demonstrate various aspects of current, developing, and planned system functionality. Assist with the review of new Workforce releases, fixes, and updates to determine applicability.
•    Participate on the implementation team for the Workforce replacement of all current Time & Attendance and Staffing & Scheduling systems.
•    Assist with the testing and analysis of results. Troubleshoot system issues.
•    Provide go-live support to the HR business partner.
•    Assist with the administration of security/roles for all timekeepers and managers for the Workforce Time and Attendance system.
•    Assign security/role access after timekeepers and managers have met training requirements.
•    Conduct a quarterly security/roles audit of all users and their access.
•    Maintain and update the Time and Attendance security/roles workbook.
•    Develop and create system documentation.
•    Ensure that documentation is up to date and reflects current operations.
 

Qualifications

Knowledge

•    Advanced working knowledge of information systems and operations systems for supported business groups.
•    Working knowledge of relational database structures, models, and diagrams

Skills

•    Experience with Workforce Time and Attendance including Advanced Scheduling functionality and job execution and scheduling.
•    Understand and support API integration to provide Workforce data to external applications.
•    Support all Workforce Add-Ons
•    Experience with Workforce Security and Analytics
•    Excellent written and verbal communication skills.

Education
Bachelor's Degree in related field or equivalent work or military experience preferred.

Experience
2-4 years progressive support ERP HR experience in an IT environment and respective business area in analyzing and implementing applications systems required.
 2-4 years’ experience supporting Workforce Time and Attendance Platform