Inside Sales Representative

Responsibilities

The Inside Sales Representative is responsible for day to day management and growth of their assigned customer base and territory. This individual will develop phone-based account and territory management plans, generate and support incoming sales leads, initiate prospect calls, and establish ongoing rapport with existing and potential customers.

Responsibilities

• Develop and utilize territory management plan
• Identify and cold-call prospects
• Support account managers in generating new business by creating and delivering qualified opportunities
• Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell
• Support, manage, and qualify incoming leads from all sources
• Service existing accounts consisting of order follow-ups; complaint handling; resolving credit concerns; sample follow ups; and other account related issues
• Provide Voice of Customer feedback including product quality, performance and service issues and concerns
• Effectively leverage CRM for documentation, collaboration, and analysis
• Communicate the entire offering and value, including product/service features and benefits, prices, and credit terms
• Provide ongoing sales demand forecasts
• Negotiate business to close including pricing, sales terms and other conditions

Qualifications

Qualifications

Competencies:

• Market Insight: Leverage market insights to guide decisions and determine what is right
• Courage: Make courageous choices to innovate and accelerate value creation
• Optimism: Optimistically focus on continual growth over a longer-term horizon
• Bias for Action: Have a bias for action, prioritizing issues and making sound decisions, despite uncertainty or risk
• Adaptability: Adaptable to market and customer opportunities quickly

Traits and Behaviors

• Passion for Selling: understanding and shaping customer and market behavior, developing insights meaningful to customers’ success, leveraging data, and using a disciplined approach in key sales processes
• Tenacious: pursues goals with energy, seldom gives up, always looks for possibilities, breaks down perceived barriers
• Inquisitive: leverages the skills of questioning, resolve gaps in information, makes informed choices, and leverages experts

•BS/BA in business related discipline

•Previous inside sales or customer service experience, preferred

•Experience with CRM and other sales systems and tools