Credit & Collections Analyst - Entry

Job Requisition ID:  51587



  • - Review customer balances daily for assigned portfolio and prioritize collection activity with the overall objective of timely receipt of payment.
  • - Assess credit risk and determine customer’s credit limit as well as payment terms based on the customer’s credit risk.
  • -  Take inbound and make outbound calls to customers to resolve payment and collection issues.
  • - Collaborate with Accounts Receivables, Customer Service, and Sales to promptly address any customer issues and effectively manage the relationship for the overall benefit of the company.
  • - Make recommendations to Credit Manager/Team Lead on problem accounts.
  • - Monitor and release of customer orders blocked for credit review.
  • - Investigate and resolve issues related to payments made by Credit Card and checks.
  • - Update customer details/communication in credit files timely.
  • - Communicate effectively with all levels of employees, including management
  • -Represent the company in an effective, competent, customer-focused manner while interacting with the customer and other external parties.
  • - Handle highly confidential records discreetly



  • - High School graduate or equivalent; higher education is plus.
  • - Demonstrated English proficiency, at least B2 verbal and written.
  • - Experience processing credit card payments and investigating credit card payment errors.  
  • - Minimum of 3 years of experience in a financial field, preferably credit and collections.
  • - Demonstrated proficiency in the use of Microsoft Office tools (Outlook, Excel)
  • - SAP experience desirable.
  • - Creativity, negotiation / mediation skills are essential.
  • - Excellent follow-up and organization skills, detailed-oriented and the ability to produce accurate, error free work.
  • - Excellent written and verbal communication skills.
  • - Ability to handle and prioritize multiple tasks simultaneously.
  • - Proven ability to work in a team environment and contribute to the overall team success and meeting objectives.
  • - Willingness to openly to receive and provide feedback.
  • - Productivity / Ongoing improvement mindset

Job Segment: Credit Analyst, ERP, SAP, Accounts Receivable, Collections, Finance, Technology