Credit & Collections Analyst - Entry

Job Requisition ID:  50486

Responsibilities

- Review customer balances daily for assigned portfolio and prioritize collection activity with the overall objective of timely receipt of payment.

- Assess credit risk and determine customer’s credit limit as well as payment terms based on the customer’s credit risk.

-  Take inbound and make outbound calls to customers to resolve payment and collection issues.

- Collaborate with Accounts Receivables, Customer Service, and Sales to promptly address any customer issues and effectively manage the relationship for the overall benefit of the company.

- Make recommendations to Credit Manager/Team Lead on problem accounts.

- Monitor and release of customer orders blocked for credit review.

- Investigate and resolve issues related to payments made by Credit Card and checks.

- Update customer details/communication in credit files timely.

- Communicate effectively with all levels of employees, including management

-Represent the company in an effective, competent, customer-focused manner while interacting with the customer and other external parties.

- Handle highly confidential records discreetly

Qualifications

- High School graduate or equivalent; higher education is a plus.

- Demonstrated English proficiency, at least B2 verbal and written.

- Experience processing credit card payments and investigating credit card payment errors.  

- Minimum of 3 years of experience in a financial field, preferably credit and collections.

- Demonstrated proficiency in the use of Microsoft Office tools (Outlook, Excel)

- SAP experience desirable.

- Creativity, negotiation / mediation skills are essential.

- Excellent follow-up and organization skills, detailed-oriented and the ability to produce accurate, error free work.

- Excellent written and verbal communication skills.

- Ability to handle and prioritize multiple tasks simultaneously.

- Proven ability to work in a team environment and contribute to the overall team success and meeting objectives.

- Willingness to openly receive and provide feedback.

- Productivity / Ongoing improvement mindset


Job Segment: Credit Analyst, Accounts Receivable, Collections, ERP, SAP, Finance, Technology