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Quality Assurance Representative

Job Requisition ID:  25562

Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2018 revenues of approximately $10 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit

Job responsibilities for this position include but are not limited to:


  • Coordinates regional Complaint Handling system to improve customer satisfaction, reduce the cost of poor quality, and continual quality improvements.
  • Ensuring that film and components that are manufactured in Martinsville comply with quality standards and specifications for Llumar, SunTek and Flexvue brands via Quality Management Systems (QMS)
  • Provide necessary support during third party audits such as ISO certifications to monitor QMS compliance and adoption.
  • Participate in continuous improvement work teams and quality improvement initiatives. Identify trends in quality performance and champion appropriate responses. Monitor and assess specifications for raw materials, internal production, and fitness-for-use properties. Responsible for enforcing QMS Policies and Procedures.
  • Monitor and summarize quality investigation reports to cross-functional teams for updates and alignment. Review on a regular cadence the Quality metrics to assess QMS effectiveness.
  • Participate on teams for the development of new products to establish and approve future specifications. Items would include coordinating qualification experiments, setting material specifications, and confirming test methods.
  • Work with Commercial, Technical Service, and Quality Technical Liaisons to investigate root cause analysis investigations, customer complaints, and other quality related issues for resolution.  This includes implementing proper corrective and preventive actions and notifying the customers.
  • Support quality related Management of Change (MOC) submissions and provide input to ensure quality excellence.
  • Preparing training material and quality guidelines to ensure quality and operational excellence for new employees at manufacturing sites.
  • Participate on Global quality improvement programs and initiatives.
  • Accepting or rejecting film and/or components produced and participating in implementation of quality control programs.
  • Overseeing the film production process, investigating and eliminating erroneous methods or tools being used by workers, minutely observing the units produced for visible defects, performing various tests so as to check for durability of the product and other desirable characteristics.


Required Skills/Expertise


  • Minimum B.S. in a technical field, preferably in engineering
  • Experience in a manufacturing environment, preferably film manufacturing for 3+ years



  • Strong commitment to task and ability to organize, prioritize, and execute multiple assignments in a high activity environment
  • Willingness and ability to work in a hands-on environment
  • Initiative, drive, pro-active and attention to detail with a sense of urgency
  • Demonstrated ability to work individually and in a team setting
  • Clear and effective written and oral communication
  • Demonstrated computer experience with standard software packages (Word, Excel, PowerPoint)
  • Familiarity with Quality Systems, Six Sigma, structured problem-solving techniques, root cause analysis, and statistical tools is required
  • Strong implementation and follow-through skills
  • Strong written and oral communication skills

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

Nearest Major Market: Blacksburg
Nearest Secondary Market: Virginia

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