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Eastman is a global specialty chemical company that produces a broad range of products found in items people use every day. With a portfolio of specialty businesses, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. Its market-driven approaches take advantage of world-class technology platforms and leading positions in attractive end-markets such as transportation, building and construction, and consumables. Eastman focuses on creating consistent, superior value for all stakeholders. As a globally diverse company, Eastman serves customers in approximately 100 countries and had 2017 revenues of approximately $9.5 billion. The company is headquartered in Kingsport, Tennessee, USA and employs approximately 15,000 people around the world. For more information, visit www.eastman.com.

 

The Inside Sales/Office Manager performs a wide variety of managerial/sales/warehouse/clerical duties for the purpose of overall management to assist the DC Manager. Incumbent will be responsible for leading a team of Inside Sales Representatives and expected to perform as a coach, consultant and manager.

 

Incumbent will be responsible for designing and driving inside sales strategy and initiatives by understanding and alignment with project strategy. Incumbent will monitor, measure and manage special projects and be responsible for supporting incoming calls; thoroughly assess and communicate the progress of the special project efforts; consistently assess and communicate the probability of meeting objectives of the project.  In addition, incumbent will ensure accurate fulfillment of daily film orders, maintain communication with with warehouse and see that all safety processes are followed. This role requires close collaboration with sales leadership and functional partners to succeed. 

Effective incumbents will have the ability to help develop sales force capability, manage within the automotive and sales ecosystem, manage and protect accounts, build and maintain key internal and customer relationships and have a commitment to leading with insight and building effective partnerships. In addition, effective incumbents will meet daily order fulfillment goals and strive for a safety-first culture.

Key Responsibilities

 

Market Analysis and Measurement

  • Consistently provide frequent feedback of market insights, successes, barriers and  results of inside sales initiatives
  • Gather market intelligence and identify options for taking advantage of opportunities
  • Understand business context and stakeholder needs to support options and decisions
  • Weekly summary of team’s key market insights, key successes, key barriers and key results from sales initiatives

 

Coach and develop DC team members

  • Provide coaching, counseling, advice, support, motivation or information to team in order to help meet sales and warehouse objectives
  • Support selling processes where needed
  • Coach inside sales team in area of call preparation, call reports and follow up externally and internally

 

Qualifications

  • Bachelor’s degree with minimum 3 years relevant, applicable sales (some sales or customer service experience required) and/or warehouse experience
  • Management or coaching experience required
  • Strong communication skills
  • Proficient skills with Microsoft Office products such as Excel, Word and Outlook, as well as general computer skills
  • Able to operate in a fast-paced and changing market environment

 

Skill Sets

  • Strong leadership qualities
  • Consultative selling
  • Collaboration
  • Strategic thinking
  • Comprehensive problem solving
  • Effective written and verbal communication
  • Strong decision-making process and ability
  • Partner, gather insight and use effectively to work towards solutions

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is  committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.


Nearest Major Market: Blacksburg
Nearest Secondary Market: Virginia

Job Segment: Sales Management, Warehouse, Clerical, Marketing Manager, Sales, Manufacturing, Administrative, Marketing