Technical Service Engineer
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
The Role
Eastman is a leader in using commercial-scale molecular recycling for a broad set of virgin-quality like polymer resins for Durables, Cosmetic Packaging, Medical Devices and food industry. These technologies provide a true circular solution for highest quality plastic materials with improved LCA and lower CO2 foodprint.
This Technical Service Representative function will support large customers and brands of Specialty Plastics, focused on central and northern Europe.
Location: Netherlands, Germany, Belgium, UK (home office based)
Responsibilities
- Assist customers and brands with part & mold design, plastic processing, troubleshooting procedures, material handling, when qualifying our polymers.
- Responsible for material recommendations converting the voice of the customer into “Critical To Quality”-parameters driving product selection and development
- Attend internal and external trials to evaluate material processing.
- Keep up to date with market, application and processing technology developments including competitive material and competing technology developments
- Identify & document industry and customer specific unmet needs and product fitness for use criteria
- Provide technical product training to customers, distributors and sales & marketing teams
- Help develop technical marketing materials for customer engagement
- Partner with Product Development team to deliver products meeting market needs and adding value to Eastman
Qualifications
- Bachelor, PhD or MSc in Polymer Science, Engineering preferred
- >10 years industrial experience with plastic processing technologies
- Knowledge in injection molding is a must, further plastic processing skills appreciated (injection blow molding, extrusion blow molding, film extrusion, thermoforming, etc)
- Excellent customer-facing experience
- Excellent communication and documentation skills
- Fluency in English is mandatory, more language skills are preferred
- Readiness to travel 50% of the time
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day
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