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Technical Service

Job Requisition ID:  35855

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2020 revenues of approximately $8.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Job Description


The Application Development & Technical Service Representative Performance Films will be responsible for the delivery of application services supporting Eastman’s performance paint projection film (PPF) and window film products (with a focus on PPF).

This role requires the delivery of installation training and patterning services to Eastman’s customers across the region with focus on Germany and Europe. The candidate will be required to deliver training at the regional training centers located in Harlow, UK, and Duesseldorf, DE on regular occasion.

Travel requirement: Approximately 80%

Responsibilities - Training

 

  • Plan and deliver installation training (from Eastman training centers, Harlow, UK, Duesseldorf, DE, or at customer premises as required at locations within the EMEA region).
  • Paint protection film installation training
  • Automotive and architectural window film installation training (depending on desired experience & skills)
  • Plan and deliver site-based application support as required across the EMEA region, including but not limited to:
  • New business - support key growth opportunities, such as OEMs or new customer acquisition by demonstrating or presenting Eastman’s film products
  • Protect business - support the maintenance of existing customers and contracts via proactive and reactive visits to provide general support, or to provide technical solutions to problems. troubleshooting and general support)

Technical support



Support EMEA sales team and customer in relation to technical questions (such as installation and quality)
Contribute to new, and share existing, technical information (such as e.g. technical datasheets, warranty documents, testing, technical and bulletins)

Responsibilities – Pattern Design

 

  • Develop high quality paint protection film (PPF) patterns
  • Manual template making
  • Digitizing and editing patterns using graphics software
  • Validation installation of patterns to vehicles
  • Deliver patterns within tight deadlines (per vehicle) to meet pattern targets
  • Manage and maintain EMEA patterns database
  • Manage EMEA pattern prioritization list
  • Upload to software/ database
  • Adjust existing patterns where necessary
  • Contribute to and deliver global pattern best practice
  • Implement latest agreed global best practice within the EMEA pattern operation
  • Share insights and collaborate in the development of best practice and standard operating procedures
  • Support the development of existing and new pattern acquisition channels

Skills/Traits

 

 

  • Ability to collaborate with wider team and to work independently, managing own workload
  • Ability to follow agreed best practices work methods
  • Flexibility to meet deadlines
  • Ability to work under pressure
  • Excellent problem-solving capabilities
  • Detail oriented
  • Willing to keep on learning
  • Proficient in Windows, Word, PowerPoint and Excel
  • Willingness to travel up to 80% of the time
  • Experience in the industry

Eastman is  committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day


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