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Customer Service Representative

Job Requisition ID:  37088

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2020 revenues of approximately $8.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Role Profile

 

 

As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primary contact for our customers you will not only be responsible for the entire Order To Cash process but also manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily.
 

Main responsibilities

 

  • Manage the Order to Cash process for a dedicated customer & product portfolio
  • Handle and coordinate customer requests in line with the company policies and procedures
  • Frequent interaction with internal business partners, such as Account Management, Planning and Logistics as well as with our Operation Center
  • Effective communication, involvement and participation in internal projects

Required Qualification & Experience

 

  • Bachelor’s Degree or equivalent
  • Previous experience in Customer Service, Supply Chain or Internal Sales experience in an international environment is preferred
  • Experience with SAP and/or Sales Force is preferred
  • Fluent in English and French is required, both verbal and written. Additional language is preferred (Russian, German)
  • Good analytical skills

Required Personal Traits


As Customer Service Representative you are open minded, resilient, proactive and you like challenges and multicultural environments. By utilizing your cultural awareness, you know how to adapt to specific needs, and you are excellent in managing expectations and relations.
You have a natural way of convincing people, combined with a logic mindset and a drive to get things done in the most efficient way.
 

Our offer


Our spirit of innovation and collaboration along with our diversified business line creating challenges and opportunities for growth is what makes Eastman a great place to build a career. Here, you can find opportunities to grow professionally, competitive salary, outstanding benefits, and a global work environment. Eastman is committed create a powerful diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

 

Interested?
For further information about this position please contact Fiorela.Moretto@Eastman.com. Send your application exclusively via the apply button

Eastman is  committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day


Job Segment: Customer Service Representative, ERP, Supply, SAP, Customer Service, Technology, Operations