Share this Job

Principal Application Development/Tech Svc Rep

Job Requisition ID:  35997

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2019 revenues of approximately $9.3 billion and is headquartered in Kingsport, Tennessee, USA

Position Purpose

As an Application Development and Technical Service Representative, the incumbent will primarily be responsible for the support of the poultry and swine segments within Southeast Asia. Together with colleagues in sales, marketing, regulatory and R&D, the incumbent shall work on strengthening Eastman’s image and presence as a leading supplier of organic acids in gut health and preservation & hygiene applications.


Application development and technical support

•    Understand the customer’s demands and challenges
•    Work closely with sales to support business objectives in the region by visiting and engaging potential or existing customers/distributors
•    Answer technical questions concerning Eastman products
•    Support the growth initiatives of Eastman’s Animal Nutrition business through participation in market activation together with marketing
•    Provide an excellent service to customers/distributors through product training and technical support
•    Develop service tools for customers
•    Train sales colleagues in the region on the technical and economical benefits of Eastman’s product portfolio
•    Create technical materials (like papers, presentations, leaflets, brochures, trade-press articles) to support sales
•    Coordination of research and customer field trials with new and existing products
•    Participate in trade shows, conferences, exhibitions and other sector related events
•    Contribute acitvely in Segment Teams and associated growth efforts
•    Detect and road map relevant business and/or technology trends
•    Provide insights into market development and customer needs to drive innovation (new products/new applications)
•    Serve as a technical lead in application development and and techical service projects
•    Liaise with our internal R&D department 
•    Build up external relationships with universities and research institutes

Knowledge & Skills Requirements

Education and Knowledge Background

•    Master’s degree/PhD in Animal Nutrition, Animal Production, Animal Health, Veterinary Science or similar
•    Minimum 10 years of relevant experience in animal feed/ feed additives in a customer-facing technical role in the region
•    Demonstrable technical knowledge of animal health/animal nutrition/chemistry, knowledge of organic acids and analytical methods is an asset
•    Excellent training skills and ability to create compelling presentations and write technical reports
•    Able to design animal trial protocols interpret trial results 
    Personal Attribute 
•    Competent communicator
•    Strong listening and influencing skills
•    Flexible and pragmatic
•    Self-starter with ability to work autonomously
•    International orientated
•    Team player who gets on all levels of the organization
•    Positive attitude and ability to cope with change
    Language & Communication Skill
•    Fluent in English, Mandarin is a plus

Travel Requirements

•    Willing to undertake local and international travel (30-40%)
•    Some international travel is required within Asia Pacific and attending global meetings on a need basis

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

Job Segment: Application Developer, Law, Developer, Technology, Sales, Legal, Research