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Technical Service Representative

Job Requisition ID:  38265

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2020 revenues of approximately $8.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Responsibilities

The individual selected for this position will provide direct customer technical service for Eastman's coatings products, in support of the Additives and Functional Products Coatings & Inks business. A minimum of quarterly travel to Central and Latin American countries is required, ~20-30%. The individual may also provide very limited support for NAR (as needed). 


Job Responsibilities:
 
Safety:
• Comply with all corporate, division, and group safety requirements.
• Demonstrate commitment to continual safety improvement, model good safety behaviors.
 
Technical:
• Knowledge expert in coatings raw materials, formulations, and markets to support sales and sales development, distribution, customer service, product commercialization and identification of new opportunities.
• Provide technical support to sales partners, with emphasis on Central and Latin America region, to win new opportunities for Eastman products at existing and prospective customer accounts.
• Participate in customer and distributor visits and teleconferences for discovery and technical support.
• Assist QA in resolving product quality issues and process improvements with fitness for use evaluations.
• Use good judgment as to when technical support is needed at a customer based on the value of the current business or opportunity.
• Generate physical property and performance data to support technical service and market needs.
• Develop an understanding of customer requirements and testing procedures to enable troubleshooting of customer formulation problems.
• Maintain awareness of competitive materials to Eastman products and provide competitive assessments as needed.
• Maintain knowledge of new coatings technologies relevant to Eastman via scientific literature, relevant patents, and industry publications.
• Conduct and/or coordinate lab experiments using Eastman commercial and growth products and other materials used in the market.
• Develop expertise on regulatory issues impacting coatings in the CAR & LAR regions, assist with issues as needed.
 
Communication:
• Develop and deliver training on Eastman’s coatings products both internally and externally.
• Communicate technical and product promotional data at customer sites, and industry trade shows (both on site and virtual).
• Answer technical inquiries concerning Eastman’s coatings products in an accurate, timely fashion.
• Assess and communicate customer needs and project results to marketing, manufacturing, technology, and business partners, tailoring the communication to the audience.
• Document results accurately and in a timely manner using e-notebook, technical reports, and invention reports, as required.
• Serve on cross-functional teams to support new product commercialization and launches, as required.
• Develop effective working relationships with Eastman sales, business, marketing, product stewardship and technical personnel.

Qualifications

Education/Experience:
• Bachelors of Science degree or higher in Chemistry or Chemical Engineering is preferred, while a degree in a related science field would be considered for someone with extensive coatings and inks experience.
• Technical experience in formulation, application, and fitness for use testing of architectural, transportation, packaging and/or industrial/protective coatings, or internal knowledge of Eastman coatings products is desirable.
• Prior experience in a customer-facing role is desirable.
 
Required Skills
• Fluency in Spanish and/or Portuguese is required.
• Ability to plan and execute projects in a technically competent manner based on the scientific method, using good statistical practices.
• Knowledge of laboratory techniques.
• Ability to build effective working relationships with external customers/distributors and internal partners.
• Good organization skills, ability to manage several projects during the same time period.
• Strong computer software skills; particularly with Microsoft Office applications.
• Self-starter with ability to work autonomously, highly motivated and results oriented.
• Excellent written communication and customer presentation skills.
• Commercial aptitude.

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.


Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville

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