Technical Service Representative
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
Description
The Technical Service Representative will provide our customers material conversion technology support within Eastman's Corporate Innovation Technology Division in Kingsport, Tennessee. Corporate Innovation Technology develops, grows, and matures new innovation growth platforms for existing Eastman business unit adoption. Our customers serve numerous markets, including the food service and food packaging markets and use conversion technologies such as profile extrusion, foamed sheet extrusion, thermoforming, and injection molding.
Responsibilities
- Translate and effectively communicate material processing characteristics into conversion equipment requirements.
- Assist customers with equipment design, material processing, troubleshooting procedures and material handling when qualifying new materials, coordinating with 3rd party vendors to accelerate product qualification when necessary.
- Attend, document, and communicate internal and external trials to evaluate material processing.
- Identify & document industry and customer specific unmet needs and product fitness for use criteria.
- Provide technical product training to customers, distributors, and sales & marketing teams.
- Help develop technical marketing materials for customer engagement.
- Partner with Product Development team to deliver products meeting market needs and adding value to Eastman.
- Help develop technical marketing materials for customer engagement.
Qualifications
- Bachelor of Science in Chemistry, Engineering or related technical discipline required.
- >3 years industrial experience with plastic processing technologies & related secondary operations.
- Experience in polymer processing technology is required.
- Skilled at customer relationship development.
- Excellent communication and documentation skills.
- Comfort with considerable travel domestically and internationally.
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.
Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville
Job Segment:
Customer Service Representative, Chemical Engineer, Application Developer, Engineer, Product Development, Customer Service, Engineering, Technology, Research