Technical Service Rep I
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
Description
As Eastman transforms its portfolio to offer world-class products to enhance the quality of life in a material way, the need to effectively engage with customers to qualify products, troubleshoot processes, and learn about their unmet needs is essential to drive growth. The Americas Technical Service team within the Specialty Plastics division works directly with regional Sales counterparts to support customer technical needs and identify new opportunities of growth for Eastman.
Responsibilities
• Qualifying new and existing Eastman products on customer assets across the Specialty Plastics portfolio. This role will support injection molding processing, with the potential to support extrusion and blow molding customers
• Supporting face-to-face and virtual technical meetings, which may require 30-50% travel, mainly within North America, as well as answering technical inquiries concerning Eastman’s Plastics products
• Understanding the competitive landscape and how Eastman products are uniquely positioned to meet customer needs
• Engaging in discovery to inform new areas of opportunity for Eastman to better serve existing and prospective customers
• Developing and delivering training on Eastman’s Plastics products both internally and externally
• Generating physical property and performance data to support technical and marketing needs
• Assisting in the resolution of quality complaints
Qualifications
• Bachelor’s degree or higher in Chemistry, Polymer Science, or Engineering - Required
• Minimum of 3 - 5 years prior experience in a relevant field - Required
• Knowledge of Injection Molding - Required
• Prior customer-facing experience – Required
• Excellent written and verbal communication with the ability to rapidly build credibility and rapport with external customers – Required
• Willingness and ability to travel 30-50%, mainly within North America - Required
• Knowledge of Extrusion, Thermoforming, or Blow Molding Processes - Preferred
• Understanding of engineering materials used in molded products- Preferred
• Prior experience with SalesForce - Preferred
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.
Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville
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