SuccessFactors Technical Application Analyst

Join us and make a difference

The SuccessFactors Technical Application Analyst is responsible for providing analysis and support for Eastman’s Human Resources business function. 
This position is responsible for module implementation, administration, and support as well as project analysis, design, estimation, and documentation (such as business requirements, governance, etc.) for modules in the SuccessFactors platform. This may involve, but is not limited to, the analysis, design, and estimation of medium to large-scale projects, product support, and coordination with other team members. This position involves moderate coordination with other departments, business partners, and outside vendors, in addition to acting as the implementer.
 
How you'll help us innovate to build a better world

As the SuccessFactors Technical Application Analyst, you will use your knowledge and experience with the SuccessFactors modules and platform to help Eastman’s Human Resource business function maintain and optimize the system to fully improve HR processes, efficiencies and value provided to the business by:

Providing global technical support for the SuccessFactors technology portfolio specifically two or more modules.
•    Gather, analyze, and review customer requirements; provide innovative solutions and recommend system, product, and process enhancements
•    Perform configuration tasks for SuccessFactors and assist in the testing of configurations to satisfy requests for fixes, changes, enhancements, and compliance
•    Provide documentation of business rules, functional specifications, and process interpretation for assigned applications, systems, and business solutions
•    Provide applications second-tier support for systems issue resolution, including monitoring scheduled application interfaces ensuring data integrity
•    Coordinate with program development teams on data, and interfaces used by upstream & downstream business applications
•    Coordinate with multiple internal business units including managers and business partners to plan, manage and facilitate completion of multiple projects
•    Provide documentation of business rules, functional specifications, and process interpretation for assigned applications, systems, and business solutions
•    Design and create production and ad-hoc reports, and interface solutions to query needs of the business
•    Monitor scheduled application interface and provide issue resolution and after-hours support as needed
•    Maintain technical system, functional awareness, and competence
•    Assist with systems implementations and the evaluation of the results
•    Ability to provide prompt, high-quality customer service
•    Perform other duties as assigned
•    Conform with all company policies and procedures

We would love to hear from people with

Knowledge

Advanced working knowledge of information systems and operations systems focused on the SuccessFactors platform for the HR business partner
•    Knowledge of two or more core SuccessFactors HR modules required 
•    Superior organizational skills in planning and prioritizing own workload and initiatives
•    Excellent written and verbal communication skills, with the ability to communicate technical terminology to people with limited or no technical understanding
•    Proactive and solutions driven with a high level of attention to detail
•    Knowledge of project management methodology (Waterfall, Agile)
•    Working knowledge of relational database structures, models, and diagrams
 
Skills

•    Ability to interpret and/or write system documentation and programming specifications
•    Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines
•    Capable of relating business issues to the IT staff to achieve the necessary resolution of issues
•    Ability to make sound decisions and exercise good judgment
•    Proficiency with the SuccessFactors applications
•    Knowledge of SAP 
•    Ability to write SQL and ABAP queries of simple to medium complexity
•    Excellent written and verbal communication skills
•    Comfortable leading / presenting live and remotely facilitated training; communicate succinctly, and able to coach or mentor others
•    Must be a team player, with good interpersonal skills, self-starter, and can work independently with minimal supervision
•    Strong in the use of Microsoft Office software
 
Education

Bachelor's degree in related field or equivalent work or military experience preferred
 
Experience

3+ years’ experience supporting SuccessFactors in an IT environment and respective business area in analyzing and implementing applications systems required
 
Working Conditions

Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime may be required
#LI-Remote