Security Systems Technician

Job Description:

This role is responsible for the administration, maintenance, expansion, and modernization of Eastman’s global physical security technology environment, with primary accountability for Genetec Security Center, access control infrastructure, video surveillance systems, alarm monitoring integrations, and related emergency and site-support systems.

The position may be asked to support the global Genetec administrator and key technical resource for security system design, support, lifecycle planning, and operational continuity across multiple sites, while also supporting critical Kingsport-based infrastructure and specialized emergency-related systems. This position is typically Monday–Friday with some overtime as needed, and the role shares responsibility for after-hours response to repair issues.

Schedule:  This position is typically Monday–Friday with some overtime as needed, and the role shares responsibility for after-hours response to repair issues.

Job Responsibilities:

• Video and Access Control Systems
  • Maintain and repair site-wide CCTV systems and associated infrastructure at key locations (TNO site, Airport hangar, Lodge, Pactolus Landfill).
  • Oversee maintenance as well as annual preventive maintenance for physical access hardware including turnstiles, barrier arms, motorized gates, and revolving doors at the same facilities.
• Control Systems & Readers
  • Maintain HVR Shutdown DCU controllers and provide ongoing support for system reliability.
  • Troubleshoot and maintain the Railcar Reader System (5 readers), ensuring accurate vehicle and railcar access data.
• Workforce Systems
  • Manage and perform maintenance on 452 workforce clocks, minimizing downtime, and ensuring accurate timekeeping.
• Software & User Administration
  • Provide global support for Genetec Security software: troubleshooting, configuration, and user permission management.
• Planning & Documentation
  • Create and manage work orders, procure parts, and perform job walkdowns to validate work scope and safety requirements.
• Vendor Contact & Coordination
  • Sourcing vendors, managing contracts, coordinating service visits, etc.

Candidate Requirements:

The position calls for a highly collaborative professional who can work effectively with security, IT, operations, engineering, vendors, and site leadership. Strong planning, documentation, and communication skills are essential, along with the ability to manage multiple projects and support activities simultaneously. Because the role supports safety-critical and business-critical systems, the candidate must demonstrate sound judgment, strong attention to detail, and a disciplined approach to change control and compliance.

Qualifications:

• Strong troubleshooting, documentation, and cross‑functional collaboration skills with the ability to work with security, IT, and operations teams.
• Ability to manage multiple projects and support activities while maintaining high system reliability and operational continuity.
• Demonstrated ability to manage sensitive information with discretion.

Required:

• Associate's degree in Electronics Technology, Industrial Systems, Information Technology, Industrial, Instrumentation or Computer Information & Science.  
  • Candidates should upload documentation to support degree completion and a resume reflecting relative work experience.
• Familiarity with the following concepts:
  • Enterprise physical security platforms
  • Electronic access control systems
  • Video surveillance systems
• High school diploma or GED is required.
• Must be at least 18 years of age.
• Must have a valid driver's license. 
• Must be legally authorized to work in the United States.

Preferred:

• 2+ years’ experience working in video and access control systems (preferred).
• Maintenance apprentice graduate. (Preferred)
• Experience working in industrial, manufacturing, or critical‑infrastructure environments. (Preferred)

Future Required Certifications:

• Ability to get Genetec certified with manufacture specific training.