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Inside Sales Representative

Job Requisition ID:  40466

Eastman’s current hiring policy encourages and prefers new hires be fully vaccinated before reporting to work in this role when possible. 

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2020 revenues of approximately $8.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit

Inside Sales Rep Job Summary

The insides sales representative role is exciting, fast paced with many learning opportunities.  As a key member of the sales team, he/she will provide customer and account representative support.  During the day, the qualified candidate will process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate. Also, the ISR will assist outside sales personnel by processing priority transactions.  The position has incentives and will sell, market, promote and, demonstrate products and increases business through product sales to new customers and through additional sales to existing customers.


The Inside Sales Representative is responsible for day to day management and growth of their assigned Accounts. This individual will develop phone-based account and territory management plans, generate sales leads, co-manage opportunities and competitive pricing requests.

•    Develop and utilize territory management plan
•    Support Accounts and/or Account Managers in generating new business by creating and delivering qualified opportunities while protecting existing business
•    Make outbound follow-up calls via telephone and email cross-sell and up-sell
•    Service existing accounts consisting of order follow-ups; complaint handling; resolving credit concerns; sample follow ups; and other account related issues
•    Provide Voice of Customer feedback including product quality, performance and service issues and concerns
•    Communicate the entire offering and value, including product/service features and benefits, prices, and credit terms
•    Provide ongoing sales demand forecasts
•    Negotiate business to close including pricing, sales terms and other conditions

Eastman Behaviors
•    Market Insight
•    Courage
•    Optimism
•    Bias for Action
•    Adaptability


Required Education and/or Experience
•    BS/BA required, business related discipline preferred
•    Previous inside sales or customer service experience preferred
•    Experience with CRM and other sales systems and tools preferred

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville

Job Segment: Sales Rep, Outside Sales, Telemarketing, Inside Sales, Sales