Global Contracting Center of Excellence (CoE) Operations Analyst

Responsibilities

The CoE Operations Analyst will play a critical role in the success of ongoing Icertis implementation and execution.  They will be the voice of the user to the CoE Leadership and a voice of CoE leadership to users.  They will partner closely with users across all aspects of the company including Commercial, Procurement, Technology, Logistics, and other functional areas.  They will also be a steward of the Icertis adoption and part of the Global Contracting Center of Excellence (COE) governance structure.  This position will assist with resolving technical issues and difficulties, execute process improvement strategies, and develop / update change management communication and training. 
   
RESPONSIBILITIES:
Administration
•    Act as a subject expert and coach in Icertis and contracting processes.
•    Attend bi-weekly Center of Excellence leadership meetings providing guidance and knowledge, status updates, and input on project plans or user trends.
•    Troubleshoot Icertis issues providing solutions and recognizing enhancement opportunities.
•    Lead or assist with UAT (User Acceptance Testing).
•    Provide operational support for various CLM onboarding or data improvement initiatives.
•    Work directly with Eastman / Icertis Admin Service developers, IT, CoE, and to execute on key initiatives, E&E process improvements, and system enhancements. 
•    Engage with internal customer sales leaders to identify data and analytical needs. Execute needs into reports and dashboards, looking for standardization and scalability.
•    Collaborate with CoE leadership on contracting strategies to close identified data quality or operational process gaps.
•    CAS audit request management.
•    Provide influence for Icertis data integrity, database maintenance, and contracting processes within the Icertis SaaS platform.
•    Execute on ad-hoc requests from key stakeholders and commercial leadership.

Training
•    Development of materials and implementation of training for users on Icertis.
•    Assist and develop change management programs and detailed implementation plans to support new and/or improved systems and processes.
•    Collaborate with identified business and functional Power Users for Icertis content development and process execution.
•    Use multiple methods for raising user capability (deep dive training, office hours, Topic Of The Month, formal training, virtual learning, lunch and learns, etc…)
•    Provide oversight to CLM SharePoint sites enabling consistent and updated user training materials.
•    Participate in the communication of change management protocols to the key contracting user groups as it relates to future releases and enhancements.

Growth
•    Develop cross-functional understanding of contracting best-practices and provide recommendations to CoE LT for potential process or technology enhancements.  
•    Collaborate with Business Intelligence team and IT to improve/develop contracting tools, metrics, and system designs.
•    Research and network externally to understand potential capabilities, best practices in use and adoption and potential enhancements.  
•    Collaborate with IT and COE to prioritize enhancements along with small/large projects in Icertis Portfolio.
•    Assist in evaluation of current and new system tools and applications.

Qualifications

•    Minimum 1-2 years working experience within CLM or other related cloud-based systems. 
•    Experience working in an internal or external facing service environment
•    Data analysis skills
•    Bachelor’s Degree Required
•    Ability to translate stakeholder requirements into technical specifications that can be used for development, and break down technical complexities so that they can be easily understood 
 

REQUIRED TRAVEL:
•    Minimal

SKILLS AND ATTRIBUTES:
•    High level of aptitude with SaaS applications and mobile/computer devices; Ability to learn Icertis (and other key systems) technology platforms and specific tasks required for administration, maintenance, and development.
•    Successful track record of working closely with business and functional partners; ability to develop trust and confidence of clients.
•    High sense of urgency and focus; ability to lead and drive change
•    Ability to analyze data, diagnose issues, and develop recommendations
•    Ability to discover and translate strategic user needs into systems capability requirements
•    Excellent networking, communication, and presentation skills; Ability to understand the client and adapt approaches accordingly
•    Sound judgement
•    Detail-oriented, results-oriented, self-starter, articulate, creative and adaptable
•    Quick learner: Can leverage skills and capabilities learned from outside training, workshops, and experience.
•    Excellent interpersonal, verbal, and written communication skills