Employee Service Center Specialist

Description

Seeking a qualified candidate to fill an Employee Service Center Specialist position.  The ideal candidate is adaptable, proactive, and professional with demonstrated capability working in a high-energy, team-oriented environment to achieve results.  Candidate must show strong attention to detail and possess exceptional communication, organizational, and interpersonal skills and the ability to interface with people at all levels, across multiple Eastman organizations.  Maintaining professionalism and exercising integrity in handling confidential information is a must.  Three to five years of human resources experience particularly in employee benefits is desired. 

Responsibilities

•    Use in-depth benefits knowledge to assist those outside and inside of HR to consistently apply policies, programs, and processes related to benefit plans such as health, dental, and life insurance. 
•    Serve as the main point of contact for US-based team members for their benefit-related questions.
•    Resolve inquiries from team members and alumni by phone and/or email.  
•    Assist in the communication and education of benefit plans and enrollment.
•    Support team members experiencing life events by sharing information related to the impact on benefits and their particular options.
•    Determine and execute the path forward for both routine and, with support, non-routine situations.
•    Provide education on changes or updates to benefit offerings.
•    Participate in benefit educational sessions and new hire orientation, as assigned.
•    Interface with a variety of third-party administrators and carriers to resolve member issues, conduct root case analysis and develop long term solutions.
•    Maintain data, generate reports, and conduct research in multiple third-party administrator systems, as well as SAP/Employee Central.
•    Serve on project teams, as assigned.

Qualifications

•    A Bachelors degree in Human Resources or Business is preferred, but not required.
•    Prior experience in employee benefits administration or human resources is strongly preferred.
•    A service-oriented and customer-focused approach to the role.
•    Excellent communication and interpersonal skills with the ability to effectively interact with team members, management, and vendors.
•    Proficiency with HR information systems and other relevant software tools such as Word, Excel, and PowerPoint.
•    Exceptional attention to detail with the ability to produce accurate, error-free work.
•    Must be able to handle confidential information with discretion and maintain data privacy.
•    Ability to handle and prioritize multiple tasks simultaneously in a deadline-driven, fast-paced environment.
•    Outstanding ability to take initiative and to assume responsibility for driving issues to resolution.
•    Strong collaboration and networking skills.
•    Superb judgment, maturity, and professionalism.

Reporting Structure:

This role is based on-site at Eastman’s global corporate headquarters in Kingsport, TN.  It reports to the Employee Service Center Team Lead and rolls up through Global Employee Benefits to the leader of Corporate HR Services.