Share this Job

Digital Service Architect

Job Requisition ID:  38435

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2020 revenues of approximately $8.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit

Role Description


This position open to remote work.


The Digital Service Architect role at Eastman requires specialized depth and breadth in information technology expertise to design solutions across multi-functional areas.  Working with a team of professionals in a Service Delivery model, the Digital Service Architect proactively identifies and formulates solutions to improve products, processes, and services.  Leadership, communication, and relational skills are required to engage with team members while providing delivery of complex solutions. The impact of this role can vary from division level to global significance. The Digital Service Architect is responsible for engaging internal and external partners to create a strategic digital architecture and design a set of capabilities to meet business needs. 




  • Design and define solutions in support of IT architecture, security, and partner strategy
  • Drive specifications of digital capabilities from discovery and architecture design to implementation and support
  • Lead technical vision, design, and architecture for digital transformation 
  • Create a comprehensive business process map, including mapping IT assets to solutions
  • Communicate IT capabilities to business leaders to influence decision making and strategy
  • Identify opportunities to overcome internal/external business challenges, propose new solutions, and recommend best practices
  • Understand current IT solutions that support business processes
  • Maintain responsibility for the overall service area process documentation
  • Assess the implications of IT offerings from external service providers on Eastman corporate landscape
  • Research external software and business solutions to evaluate benefit to Eastman
  • Responsible for overall integrity of the solution and maintaining a strategic view of the architecture
  • Participate in the IT architect community to influence Eastman’s IT architecture

Education and/or Experience


  • Minimum Bachelor of Science degree is required for this role (Computer Science / Information Systems preferred)
  • Desired knowledge of Legal, Trade Compliance, Health/Safety/Environment & Security domains 
  • 5+ years of experience preferred
  • Excellent understanding of business processes across Legal, Health / Safety / Environment, Trade Compliance, Product Stewardship & Corporate Security 
  • Has implemented technical solutions to multiple business / functional areas
  • Proven track record of innovative problem solving and futuristic thinking
  • Business process analysis and problem-solving skills
  • Well-developed communication / presentation skills; ability to obtain consensus and agreement
  • Exceptional technical skills with broad experience defining innovative solutions
  • Deep understanding of SAP including Environment, Health & Safety module along with Global Trade Services module


Functional Skills and Capabilities:


  • Business process analysis and problem-solving skills
  • Good communication skills: the ability to convey ideas in written form and the capability to share those ideas verbally in a clear, concise manner
  • Broad technical skills with experience defining innovative solutions
  • Excellent collaboration skills; comfortable working with other skilled professionals on project teams toward common goals
  • The ability to accept and promote change
  • Highly driven, self-directed, and well organized
  • Ability to identify wasted effort (process) by use of six-sigma and lean tools
  • Willing to learn business practices with ability to balance technological solution against cost justification and risk mitigation

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville

Job Segment: Architecture, ERP, Information Systems, Developer, Compliance, Engineering, Technology, Legal