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Digital Service Architect - Supply Chain/Order to Cash

Job Requisition ID:  43803



Eastman’s current hiring policy encourages and prefers new hires be fully vaccinated before reporting to work in this role when possible. 



Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2021 revenues of approximately $10.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit




This role is eligible for remote work.


Join the exciting world of IT and Global Supply Chain with a 100+ year old company who is continuing to drive digitization in a rapidly changing global environment.  Be on the forefront of transformation by partnering with leadership to create strategic opportunities, provide guidance on what’s possible, and modernize capabilities that will ultimately impact the world.


You will use your expertise to design digital architectures and solutions at an enterprise level while addressing challenges of an ever-changing marketplace.  As a member of the Global Supply Chain Digital IT Service Team, you will proactively identify, formulate, and influence capabilities to improve customer-facing processes and services.  Leadership, communication, and relational skills are essential in order to engage with both IT developers and Supply Chain leadership.  Your impact will range from division level to global significance.


What you will be doing:


  • You will leverage your expertise in technology with your business acumen as you partner with the Global Supply Chain/Logistics organization to identify opportunities, gaps, and technologies needed to fulfill business needs.
  • As the expert in this area, you will consult with leadership to find the right solutions, influence decisions, and implement the digital architecture. Sometimes the right solution is available, while other times, you will use your market insight into external capabilities and engage with software solution providers.  If no adequate solution exists, you will work with internal developers to design and create it.
  • You will partner with Supply Chain leaders and other Digital Service Architects to ensure new applications complement global & cross-functional processes and standards.



What does it take to be successful in this role?

Proven leadership in defining technical strategy and architecture, identifying gaps, and ability to influence leadership
SAP and other technical experience in critical operations
Business acumen is essential
Ability to communicate with all audience levels
Possess a balance of strategic and tactical agility
Experience implementing technical solutions to multiple business/functional areas
Being a self-driven performer
Ability to prioritize and manage multiple parallel efforts


Although not required, experience in the following is a plus:


Six Sigma Certification
Agile Methodology
Supply Chain Order Management and Logistics Experience
EEC 6 or S4/Hanna experience
Familiarity with leading platforms for eCommerce and/or Transportations Management Systems
Familiarity with Salesforce Service Cloud
Education and/or Experience


The following is required for this role: 


Minimum of a Bachelor of Science degree (Computer Science/Information Systems preferred)
6+ years of experience in a related field pertaining to:
-   Implementing technical solutions to multiple business/functional areas
-   Innovative problem solving and
futuristic thinking
Deep understanding of SAP related to order to cash processes


Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

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