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Customer Rebates Analyst

Job Requisition ID:  39572

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2020 revenues of approximately $8.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit

Role Description


Customer Rebate & Incentive Analysts are responsible for partnering with businesses to: recommend, analyze, and draft customer rebate plans; obtain approvals; manage revenue accruals to match customer purchasing performance; and settle the rebate via payment upon completion of the term. This role requires strong written and oral communication skills during interaction with business partnership and leadership, and with functional partners such as Finance, Accounting, and Legal.  The primary tool utilized in this role is SAP.



  • Analyze, recommend, and draft rebate terms and conditions to meet business, legal, and Sarbanes-Oxley requirements
  • Maintain in-depth knowledge of rebate language and best practices; be a resource for company best practices and creative rebate solutions
  • Be a business partner: learn and understand business strategies, key initiatives, products, and hierarchies; learn, anticipate, and meet business needs through proper prioritization
  • Analyze customer purchasing trends, determine projected sales and incentive payout, and calculate and complete payouts
  • Partner with Corporate Finance to justify rebate accrual balances
  • Proactively provide analytics, reports, and forecast of completion of rebates to key stakeholders
  • Identify and remedy problems with accrual rates

Education and Experience


  • Bachelor’s degree from an accredited university is required; Discipilines of Finance, Accounting, and Mathematics preferred
  • An MBA degree is a plus
  • Working knowledge of SAP is a plus

Skills necessary:

  • Excellent written and oral communication
  • Organization, planning, and prioritization when deadlines run concurrent
  • Basic business acumen (contract language, basic accounting and mathematics, data analysis)
  • Enthusiasm, adaptability, sense of ownership and responsibility
  • Strong collaboration skills
  • Ability to innovate creative solutions to problems

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville

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