Application Dev & Tech Svcs Rep
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
Description
The Heat Transfer Fluid (HTF) group is part of the Specialty Fluids and Energy group. Therminol and Marlotherm heat transfer fluids are widely used for heating and cooling operations in chemical, Oil & Gas and pharmaceutical plants as well as in renewable energy production. This business has a strong brand identity and market differentiation, technical, safety and performance superiority, and offers best in class global customer service and technical assistance.
The Technical Service/Application Development Rep will build on our value proposition, enhancing our relations with customers, licensors, engineering firms and OEM’s. The person will be a focal point for all HTF related technical service needs in North and South America region.
Responsibilities
- Support development and execution of the regional and global strategic marketing initiatives to help achieve the growth goals for the heat transfer business. Develop key relationships throughout the value chain as well as with current customers and non-customers to understand new/growth markets and their drivers, unmet customer needs, and value creation opportunities for our products and services.
- Provide "world class" technical support in areas of fluid selection, engineering seminars, design reviews, on-site consultation, and troubleshooting to customers.
- Support sample analysis program for accurate technical interpretation and timely feedback to customers. Follow-up of Therminol and competitive sample evaluation to create new business opportunities.
- Evaluate enhancements to the Total Lifecycle Care program to generate additional business via an enhanced service program.
- Work with Regional Commercial Lead and Technical Service Management to provide technical service in alignment with business strategy. Support sales team training, and on-going support of existing sales tools.
- Support sales in execution of sales opportunities by providing technical information on our and competitive HTF products.
- Identify, develop and maintain an excellent knowledge and understanding of applications.
- Work effectively and maintain strong relationships with a variety of different functions within the chemical industry, from engineering companies, original equipment manufacturers to end users.
- Support lead qualification and provide consultation for hotline and website customers.
- Communicate technical information and help develop technical content to support the value proposition of Eastman’s HTFs.
- Implementation of safety principles and practices into daily work routines, and in support of the safe handling of our products by others.
- Document and communicate all customer activities utilizing Sales Force.
- Prepare and review technical subject matter articles for publication.
Qualifications
- BS in Engineering or Chemistry
- 8+ years experience in Heat Transfer Fluids
- 5+ years experience in Oil and Gas applications
- Strong business/marketing acumen
- Experience with technical support on products for the chemical processing industry is a plus
- Experience with process simulations is a plus
- Excellent written and oral communication skills in English.
- Culturally aware and comfortable with international travel
- A team player with initiative, good analytical and trouble-shooting skills, able to work under minimum supervision.
- Ability to influence without authority on cross-functional and cross-regional teams
Other Details:
- 35-50% Travel is required for this position
- Location of employment in Houston region (preferred)
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.
Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville
Job Segment:
HVAC, Pharmaceutical Sales, Technical Support, Customer Service Representative, Operations, Sales, Technology, Customer Service