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App Dev & Tech Serv Representative

Job Requisition ID:  38829

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2020 revenues of approximately $8.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Responsibilities

 

The Staple Fiber Application Development & Technical Service Representative will be responsible for supporting Eastman's manufacturing quality, and for providing technical service to spun yarn producers and their downstream customers.  The role is based in Kingsport, TN, but will include supporting customers outside of USA as well.

Job Responsibilities:
• Work closely with sales to support business objectives. Provide technical assistance to all sales and technical service representatives in assigned regions.
• Work with sales to evaluate new opportunities and recommend and specify material to be sampled.
• Use consultative skills to build effective customer relationships that the customer values.
• Develop and support capabilities at mills for successful production of yarns containing Eastman staple fibers.
• Lead application trials at targeted customers for critical stages during new product development
• Support introduction of new staple fibers at customers, and assist customers on new yarn and fabric style developments
• Assist new customers in understanding the unique processing requirements of Eastman fibers; and help troubleshoot customer manufacturing issues utilizing Eastman staple fibers.
• Audit yarn quality in customer’s plant and report back to Eastman Technology and manufacturing/QA as appropriate.
• Provide written technical trip reports to internal stakeholders.
• Assist in complaint investigations at the customer; work with Manufacturing and QA on to address customer issues.
• Provide appropriate applications training for sales, manufacturing, QA personnel.
• Provide accurate feedback to our QA organization to aid in product quality improvement. 
• Work closely with technology/product development colleagues to improve the performance of Eastman's staple fibers.
• Establish and maintain a high level of awareness of the competitive products and industry trends.
• Assemble, analyze and summarize internal and customer data, using proficiency in spreadsheet tools, data analysis, graphical visualization and statistics.
• Serve as a subject matter expert in product and product processing.
• Maintain/update technical materials.

 

Qualifications

 

Education - A Bachelor or Masters-level technical degree in textiles or engineering is required.  
Experience/Job Knowledge/Expertise - 
• 3-5 years experience in spun yarn production and processing is desired.
• High level of expertise in apparel fabric design and construction is preferred.
• Experience in weaving and knitting processes is highly desired.
• Demonstrated proficiency in technical trouble shooting and problem solving, especially in the field of staple yarn spinning.
• Work experience in technical support and customer interface 
• Aptitude and experience in data analysis and presentation using Microsoft Office software.
Initiative – The candidate must be a self-starter who takes initiative in developing and maintaining technical expertise and enjoys a high-level of interaction with customers and internal stakeholders. The position will require quickly learning the knowledge and skills necessary to bring value to the customer, applying both theoretical and hands-on capabilities.  
Language Skills –   Written and spoken proficiency in English is required. 
Communication skills – Strong verbal and written communication skills as well as presentation & teaching skills are required. 
Teamwork – The candidate must have the interpersonal skills to develop strong working relationships with customers and internal stakeholders such as sales, QA, Technology and Manufacturing.
Others:
• A commitment to personal safety and the safety of others. 
• High level of ethics & integrity. 
• Ability to interact with employees from diverse backgrounds and commitment to building an inclusive work environment.
• Willingness and ability to travel up to 50% of the time. 

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.


Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville

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