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QA Representative

Job Requisition ID:  27228

Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2018 revenues of approximately $10 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit

The role of a Quality Assurance Representative is to serve as an advocate for the customer by partnering with the business and manufacturing organizations in order to deliver quality product and service through continual improvement efforts.


Job Responsibilities:

Manage customer complaint and concern process , utilizing key personnel from the manufacturing and technical services organizations during the investigation. and subsequent resolution
Work in conjunction with manufacturing to implement corrective actions identified in customer complaints.
Communicate with account managers to determine customer needs and expectations
Understand and anticipate customer needs and product improvement opportunities
Host customer visits within our organization and participate in visits to customer organizations
Host customer and certification audits and coordinate quality assurance responses
Serve as a repository of customer knowledge for the manufacturing organization
Work closely with the business organization to understand the customer’s commercial needs
Approve product property and sales specifications and assure adherence in production
Manage non-conforming and in-process product inventory
Determine final disposition of product disposition
Actively participate in production planning
Configure certificates of analysis to the customer’s expectations
Prepare, maintain and approve lot specifications and manufacturing standards
Lead or participate in the customer notification of process or product changes
Perform data analysis to ensure product quality
Work closely with the technical services and business organizations to maintain product testing plans and review product performance and capabilities
Monitor routine product  performance test results
Understand and adhere to all quality system procedures as outlined within the quality manual, job manuals, and sub-process documents
Identify product and process quality needs and initiate improvement projects


Required Education:

Bachelor's Degree preferably in a Technical or Scientific Field


Preferred skills and experience:

Experience in manufacturing or quality environment preferred
Prior external customer experience preferred
Good written and oral communication skills
Proficient in data analysis


Required Travel:

Less than 10% travel is expected in this role

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville

Job Segment: Application Developer, QA, Quality Assurance, Customer Service, Technology, Quality