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Pricing Solutions Representative LSE

Job Requisition ID:  33606

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2019 revenues of approximately $9.3 billion and is headquartered in Kingsport, Tennessee, USA


Pricing Solutions Representative LSE

Product and Price Management Center of Excellence

The Product and Pricing Center of Excellence is focused on deploying industry-leading product management and pricing processes throughout the company. These enabling resources drive the mission to partner with businesses to build competencies, reduce complexities, and globalize capabilities resulting in enhanced profitability and competitiveness.



The Pricing Solutions Representative in the Product and Price Management (PPM) Center of Excellence plays a critical role in supporting Eastman’s pricing processes.  In addition to process support, the role will also be involved in process development and improvement, training and coaching, best practice sharing and consulting, and developing/interpreting analytics results.


Specific Responsibilities

  • Understand pricing-related processes
  • Onboarding/training/coaching of Pricing Analysts and Pricing and Product Managers on existing processes, best practices, tools, and compliance expectations
  • Monitor and respond to support requests from Customer Service Representatives, Pricing Analysts and all other business partners for all Pricing related issues in various systems
  • Sarbanes-Oxley (SOX) compliance monitoring
  • Use and maintain the Troubleshooting Guide for basic support requests
  • Proficient in the use of Vendavo, SAP, and SalesForce for pricing applications




Required Education and Experience

  • Minimum of two years of experience in Pricing or Customer Service roles


Desired Skills/Experience

  • Bachelor’s Degree is preferred
  • Minimum of one year of experience troubleshooting Vendavo workflow and technical issues is preferred
  • Minimum of one year of experience troubleshooting price application issues in SAP is preferred
  • Experience with
  • Clear and effective written and oral communication skills
  • Strong attention to detail, organizational and interpersonal skills
  • Initiative and the ability to work in a global team setting
  • Ability to think and operate independently; independent problem solving
  • Proficient use of standard software packages (Outlook, Word, Excel, PowerPoint and SharePoint)
  • Strong analytical and quantitative skills for problem solving and decision analysis



Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.