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VOIP Engineer

Job Requisition ID:  48373

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2022 revenues of approximately $10.6 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit 



Job Responsibilities: 

•    Analyst will be responsible for troubleshooting and managing voice infrastructure including but not limited to Microsoft Teams, Session Border Controllers (SBC), VoIP phones and other related applications.
•    Analyst will be involved in resolving support incidents, processing service requests, process reviews/enhancements and documentation review/updates.
•    Maintain accurate inventory of Voice, Video and A/V assets at the site.
•    Work closely with regional IT teams and other IT support personnel across multiple sites and regions.

Working conditions/Physical requirements:
•    This job requires employee to be present in office. 
•    To be able to work with users. 
•    Visiting users' desk / conference rooms to resolve issues with video conferencing equipment as required.  
•    On-call standby as necessary 


Education:  Bachelor Degree in Engineering with relevant experience.
Experience:   Minimum of 1.5 to 2 years of work experience . 

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.


Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

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