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Systems Administrator - Experienced

Job Requisition ID:  55348

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

 

Role Description

An Information Technology & Business Shared Services presence is established in Hyderabad, India with the objective of providing information technology application development and support services

 

As an Advanced Systems Analyst (Voice), you will join our global team that architects and supports voice and video solutions. You will balance hands‑on troubleshooting, participate in design and architecture discussions, implement proactive measures to improve customer satisfaction and reduce support ticket volume.

 

 

Key Responsibilities:

  • Troubleshoot and manage voice and video infrastructure (e.g., Microsoft Teams, Session Border Controllers (SBC), VoIP phones, conference-room equipment and related applications)
  • Provide day-to-day operational support for the global voice/video environment
  • Process service requests and set up new equipment as needed
  • Provide operational support for conference room, specialty room and other AV equipment
  • Coordinate and run live events on site
  • Maintain accurate records and inventory of AV assets on site
  • Assist with creating and reviewing technical documentation and operations guides
  • Partner with regional IT and support teams across sites and regions globally
  • Learn on the job and build comprehensive knowledge of the global voice and video infrastructure
  • Demonstrate initiative and proactively drive measures to improve customer satisfaction. 
  • Participate in an on-call/standby rotation as needed
  • This is an on-site role.

Basic Qualifications

  • Bachelor’s degree in engineering
  • At least 6+ years of demonstrated experience in complex and enterprise scale Unified Communications and Collaboration (UCC) deployments
  • At least 3+ years of hands-on experience with Microsoft Teams (support, administration and advanced troubleshooting)
  • Enterprise-level expertise with session border controllers (SBC) (e.g., Ribbon, AudioCodes): design, call routing, trunking, and diagnostics
  • In-depth understanding of VoIP and related protocols such as SIP, RTP, TCP, UDP, etc. Should be able to reason media quality (jitter, latency, packet loss, codec) and security concepts (TLS/SRTP)
  • Experience working with telecom carriers and services (e.g., ISDN PRI, SIP trunking)
  • Experience analyzing and reporting call quality metrics and driving improvements based on data
  • Strong knowledge of core infrastructure: Active Directory, DNS, DHCP, networking and firewall technologies
  • Strong organizational skills and experience implementing telecom architecture changes in lab and production.
  • Experience with ticketing systems in documenting interactions clearly for traceability and handover
  • Effective analytical and problem-solving skills
  • Able to work independently and as part of a team
  • Comfortable switching between complex and routine tasks
  • Professional, courteous, and respectful communicator with strong interpersonal skills
  • Familiar with Microsoft 365 productivity tools (Teams, Word, Excel, PowerPoint and Outlook)

 

Preferred Qualifications:

  • Experience with mainstream UCC platforms and protocols (Teams, Webex, Zoom) is desirable.
  • Formal training or certification in UCC platforms (e.g., Teams, Webex, Zoom) is a plus
  • Experience troubleshooting AV equipment in conference and specialty rooms
  • Experience orchestrating and running live or virtual events (e.g., town halls, webinars)
  • Familiarity with one or more Contact Center solutions
  • Scripting skills (e.g., PowerShell) are a plus.

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

 

Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.


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