General IT User Support - Entry

Job Requisition ID: 54484

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Job Responsibilities:

•Proficient use of the English language, both written and verbal.
•Good communication skills, quick Learning ability , interested working in support function.
•Strong interpersonal and appropriate professional, courteous, and respectful communication skills. Effective and proactive communication on issues, status, etc.
•Able to follow documented processes.
•Able to learn and use software used to manage and monitor corporate batch job processing environment. (e.g.UC4 software)
•Able to use analytical skills in diagnosing, resolving, and minimizing job processing problems.
•Able to monitor and perform first line troubleshooting support based on training and documentation provided.
•Able to work collaboratively with other Global IT resources to ensure proper handling of UC4 and SAP functions.
•Able to work on rotational 12-hour shift schedule (12 Hrs. shift per day. ( 4 days work , 4 days OFF ))
•Follow site and department safety requirements.
•Assume proper level of ownership of problems and opportunities and follow through to resolution
•Candidate must be in Hyderabad . No WFH due to nature of the job.

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.